I recently purchased your WordPress theme and I’m having trouble customizing the individual project pages in the portfolio. I tried to modify the single project page using the WordPress Classic Editor, but it doesn’t seem to work.
Also, I couldn’t locate the documentation that might help me with this.
Could you please assist me with this issue or point me to the right resources?
As mentioned in my previous ticket, I was having trouble editing the portfolio items. I have now enabled the portfolio editing via Elementor and I am editing the items through Elementor. However, I am still experiencing the following issues:
On the homepage portfolio section, even when I add 4 items, only the first, third, and fourth items are displayed — the second item is skipped and does not appear.
On the highlights page, nothing is shown, or in some projects only the title is visible while the rest of the page is completely black.
Additionally, some of the individual portfolio item pages are buggy or don’t load correctly.
Could you please help me resolve these problems? Thank you very much for your assistance.
Most certainly we can help you with that. But I'm not sure if you import demo data for Gutenberg or Elementor, that's important. if you can send us wp admin access in a private comment so we can verify and check the backend.
Which editor do you prefer is it Gutenberg or Elementor? we can setup demo data for either of them, free of charge.
regarding the portfolio overlapping grid in the home page: yes, you have specified 4 projects however the third project Gruppo Bossoni has no hero image setup therefore it is not being displayed
Same reason with the showcase slider (Highlights) you need to upload hero images for each portfolio item and , if the case, replace the images in hero section of imported portfolio items with images coming from your media library.
'Additionally, some of the individual portfolio item pages are buggy or don’t load correctly.'
An other problem is that when i enter to a single project page, and i scroll down, at the end it have to go to an other project, but it show the same project, not the next one.
Hello,
I recently purchased your WordPress theme and I’m having trouble customizing the individual project pages in the portfolio. I tried to modify the single project page using the WordPress Classic Editor, but it doesn’t seem to work.
Also, I couldn’t locate the documentation that might help me with this.
Could you please assist me with this issue or point me to the right resources?
Thank you in advance for your help!
Best regards,
Walid
Hello,
As mentioned in my previous ticket, I was having trouble editing the portfolio items. I have now enabled the portfolio editing via Elementor and I am editing the items through Elementor. However, I am still experiencing the following issues:
On the homepage portfolio section, even when I add 4 items, only the first, third, and fourth items are displayed — the second item is skipped and does not appear.
On the highlights page, nothing is shown, or in some projects only the title is visible while the rest of the page is completely black.
Additionally, some of the individual portfolio item pages are buggy or don’t load correctly.
Could you please help me resolve these problems? Thank you very much for your assistance.
Best regards,
Walid
Hello Walid,
Most certainly we can help you with that. But I'm not sure if you import demo data for Gutenberg or Elementor, that's important. if you can send us wp admin access in a private comment so we can verify and check the backend.
Which editor do you prefer is it Gutenberg or Elementor? we can setup demo data for either of them, free of charge.
Thank you.
Clapat Support
Review Envato Item Support Policy
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Ok, thanks for clarifying, can you send us the wp admin login URL as well? (private comment)
Thank you.
Clapat Support
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Hello, and thanks - I was able to login.
regarding the portfolio overlapping grid in the home page: yes, you have specified 4 projects however the third project Gruppo Bossoni has no hero image setup therefore it is not being displayed
https://prnt.sc/xgH9ZPIUJl_M
Same reason with the showcase slider (Highlights) you need to upload hero images for each portfolio item and , if the case, replace the images in hero section of imported portfolio items with images coming from your media library.
'Additionally, some of the individual portfolio item pages are buggy or don’t load correctly.'
Which one, can you give us an example?
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.facebook.com/clapat.ro
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So I've replaced the hero images for Fondazione Betania di Maria and Domus and Life
Regarding the showcase slider try keeping the hero images approx same size WxH to avoid stretching
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
An other problem is that when i enter to a single project page, and i scroll down, at the end it have to go to an other project, but it show the same project, not the next one.
Hello, I went to Custom Pot Types order settings and enabled this option
https://prnt.sc/qfgJBDjgiA-E
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio