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  Public Ticket #393546
Slow & choppy scrolling
Closed

Comments

  • Aaron started the conversation

    Hi there!

    Load time is slow and on certain occasions I'm stuck with the spinning loader logo. During sessions when page does load, scrolling down the page is extremely choppy; not smooth at all.

  •  1,823
    Support replied

    Hi I'm attaching the timeline for loading resources in chrome some images are taking a while to load although they are not very big. thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Aaron replied privately
  •  1,823
    Support replied

    ok, looks there is something related with the wp installation.

    is it possible to provide wp admin access? use a private comment for that.

    scrolling: in which browser? i tested it scrolls pretty smooth in chrome.

    thanks


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Aaron replied privately
  •  1,823
    Support replied

    Hi,

    I could not pinpoint the source of the pb because the console does not give any error.

    I suspect the SDM downloads button is interfering (Newave shortcode should be displayed with a pop-up). Disable it temporarily and try again.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Aaron replied privately
  •   Support replied privately
  • Aaron replied

    I've had the site and wordpress for a while without issue. Is there a way to reinstall the theme as I am thinking that may fix it

  •  1,823
    Support replied

    It may, although I think most likely something changed in the site config.

    Anyway, just uninstall the reinstall the theme, theme options and posts are not lost during this process. If you modified the theme files, then the changes are lost. Otherwise you're fine.

    But: make a backup of the theme options first just to be on the safe side.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Aaron replied

    Tried it, no luck. How can I fix this?

  •  1,823
    Support replied

    Hi,

    has something changed in the network settings? when the shortcodes menu has stopped working.

    this is the page source code (when it goes blank) - attached

    can you get in touch with cloud flare guys?

    I would recommend a fresh WP install but that's too much work.

    worst case I can provide you with the shortcodes you need.

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Aaron replied

    Thanks for the reply. I disabled and removed the WP Super Cache plugin by Automattic and it looks to have resolved the issue.