Load time is slow and on certain occasions I'm stuck with the spinning loader logo. During sessions when page does load, scrolling down the page is extremely choppy; not smooth at all.
It may, although I think most likely something changed in the site config.
Anyway, just uninstall the reinstall the theme, theme options and posts are not lost during this process. If you modified the theme files, then the changes are lost. Otherwise you're fine.
But: make a backup of the theme options first just to be on the safe side.
Hi there!
Load time is slow and on certain occasions I'm stuck with the spinning loader logo. During sessions when page does load, scrolling down the page is extremely choppy; not smooth at all.
Hi I'm attaching the timeline for loading resources in chrome some images are taking a while to load although they are not very big. thanks
Thank you.
Clapat Support
https://www.clapat.com/
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ok, looks there is something related with the wp installation.
is it possible to provide wp admin access? use a private comment for that.
scrolling: in which browser? i tested it scrolls pretty smooth in chrome.
thanks
Thank you.
Clapat Support
https://www.clapat.com/
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Hi,
I could not pinpoint the source of the pb because the console does not give any error.
I suspect the SDM downloads button is interfering (Newave shortcode should be displayed with a pop-up). Disable it temporarily and try again.
thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I've had the site and wordpress for a while without issue. Is there a way to reinstall the theme as I am thinking that may fix it
It may, although I think most likely something changed in the site config.
Anyway, just uninstall the reinstall the theme, theme options and posts are not lost during this process. If you modified the theme files, then the changes are lost. Otherwise you're fine.
But: make a backup of the theme options first just to be on the safe side.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Tried it, no luck. How can I fix this?
Hi,
has something changed in the network settings? when the shortcodes menu has stopped working.
this is the page source code (when it goes blank) - attached
can you get in touch with cloud flare guys?
I would recommend a fresh WP install but that's too much work.
worst case I can provide you with the shortcodes you need.
thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thanks for the reply. I disabled and removed the WP Super Cache plugin by Automattic and it looks to have resolved the issue.