I'm pretty sure that this issue that I have probably has already been discussed, but I can't find the solution anywhere so I'm gonna ask and apologize if it's something obvious :)
First of all, your Montoya theme is awesome, but I don't know why is it that when I upload a hero image and then I check on the mobile phone, it appears pixelated and blurry... I already edited the sizes in wordpress media settings but it doesn't work... I still see the image with a very low quality, and I need this images to look good in mobile version.
Hope that you can help me, please! I tried everything I could.
Thanks! This works on the desktop version and looks good :) However, on the mobile version, I still see it blurry, as if the original image has low resolution and something is forcing it to be stretched. Hope you can help me again.
Hello!
I'm pretty sure that this issue that I have probably has already been discussed, but I can't find the solution anywhere so I'm gonna ask and apologize if it's something obvious :)
First of all, your Montoya theme is awesome, but I don't know why is it that when I upload a hero image and then I check on the mobile phone, it appears pixelated and blurry... I already edited the sizes in wordpress media settings but it doesn't work... I still see the image with a very low quality, and I need this images to look good in mobile version.
Hope that you can help me, please! I tried everything I could.
Thanks a lot!
Hi there,
try adding in customizer -> additional css
#hero-bg-image {
image-rendering: auto;
}
Thank you.
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Hi!
Thanks! This works on the desktop version and looks good :) However, on the mobile version, I still see it blurry, as if the original image has low resolution and something is forcing it to be stretched. Hope you can help me again.
Thank you very much!
Hi there,
shouldn't be because the image is cover background with width & height 100%
https://prnt.sc/5RO9bao0yUdp
Have you tried refreshing your cache on mobile? And if yes, can you send us a screenshot of your phone?
Thank you.
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Hi!
Yes I've tried many times... Here is the screenshot attached!
Thank you!
Attached files: WhatsApp Image 2025-03-14 at 17.26.11.jpeg
Hi there, I will have to escalate your ticket to our web designer as I'm not sure what is the pb and how we can improve this.
Thank you.
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Thank you!
Looking forward to your answer then.
Hello!
So the feedback I got is that the image is a bit small and webp format
We recommend increasing the original size of the image and save .jpg as full hd, optimized for web
Although webp is a good format for greatly reducing size of the image it also loses from its original quality.
Thank you.
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Hi!
Ok I'll check this.
Thank you!