Comments 3Matteo started the conversationDecember 26, 2024 at 11:51amHi thereI can't always see the video on my portfolio item.I can see it here:https://scamp-studio.ch/portfolio-grid/https://scamp-studio.ch/portfolio-archive/But not on the item itself: https://scamp-studio.ch/portfolio/prova-video/Thank you :) 2,006Support repliedDecember 28, 2024 at 6:09pmHello Matteo, can you try assigning a hero image to this portfolio item? (so a hero image AND the video files which are part of the hero section)Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio1 Like 3Matteo replied3 weeks ago on December 30, 2025 at 10:28amHi there,it worked. Strange, but it worked - I just added an image as hero image as you suggested.Thank you :)1 Like 2,006Support replied3 weeks ago on January 2, 2025 at 3:27pmBasically every portfolio item needs a hero image first no matter what. I case of video portfolios it's usually the first still (poster) of the video.Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio1 Like Sign in to reply ...
Hi there
I can't always see the video on my portfolio item.
I can see it here:
https://scamp-studio.ch/portfolio-grid/
https://scamp-studio.ch/portfolio-archive/
But not on the item itself: https://scamp-studio.ch/portfolio/prova-video/
Thank you :)
Hello Matteo,
can you try assigning a hero image to this portfolio item? (so a hero image AND the video files which are part of the hero section)
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hi there,
it worked. Strange, but it worked - I just added an image as hero image as you suggested.
Thank you :)
Basically every portfolio item needs a hero image first no matter what. I case of video portfolios it's usually the first still (poster) of the video.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio