Well if I disable that plugin, softaculous I can see the options in customizer and the preview. The plugin is loading a version of jquery although it shouldn't as it's part of the WordPress core.
https://prnt.sc/9PRyxCZ0JA2U
Others (which is so far only another of our users) may have the same root of the pb, third party plugin.
No customization panel / theme options . Please help.....
Attached files: Screenshot 2024-11-10 at 7.49.14 PM.png
Hello Robert,
Send us wp admin access if possible in a private comment (login url, admin username and password) so we can have a look and help you further.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I'm getting the same in the incognito window , this on the regular window I've been working on.
Sounds good, let us know.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Well if I disable that plugin, softaculous I can see the options in customizer and the preview. The plugin is loading a version of jquery although it shouldn't as it's part of the WordPress core.
https://prnt.sc/9PRyxCZ0JA2U
Others (which is so far only another of our users) may have the same root of the pb, third party plugin.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I've already deactivated it. Not sure where it's coming from, does not belong to the theme's recommended plugins.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
You set it in customizer -> general settings
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Robert,
We cannot at this point recommend a hosting platform however if you need import and setup demo data do let us know
My question is how the malware infected your site in the first place? One security we can recommend is Wordfence.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
We got the issue resolved. Thankyou