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  Public Ticket #3755440
In mobile portfolio grid brokes
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  • tugberk started the conversation

    In mobile usage, the portfolio page "https://www.tugmimarlik.com/projeler-2/"

    **Reduced size images are created. Images crashes dimensionally.
    in additionly, Im seeking good news about portfolio page and others with update. There is no any update in still 2024. 
    And the page was published in "13 January 2023".
    The portfolio pages are hard to scroll with vertical toggle movement for all use.
    The portfolio photos/pictures are not clickable. For enlarge or detail view usage.
    if, possible plus is zoomable too.
    Th portfolio page has no visible/clickable category section, people may want to search by selecting.
    In footer The social media icons are not clear with Letters, not attractive. Seemly icons better i think.
    In Homepage cant control "Image parallax" 's "writing area"'s color, bold, italic, size etc.
    In homepage The video image cant be fitting the web view screen. There are blanks each sides.
    In contact page "https://www.tugmimarlik.com/bize-ulasin/" the letters cover all page cant be decresed size.
    HomePage: https://www.tugmimarlik.com/
    Portfolio Page: https://www.tugmimarlik.com/projeler-2/
    Contact Page: https://www.tugmimarlik.com/bize-ulasin/
    Thank you for your kind helps
    
  • tugberk replied

    Image added about porfolio image crash.

    Attached files:  WhatsApp Görsel 2024-11-01 saat 11.52.39_7a6abb96.jpg

  •  1,972
    Support replied

    Hi there, can you provide wp admin access in a private comment?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   tugberk replied privately
  •  1,972
    Support replied

    Hi,

    I'm glad the downsizing images has been solved! in customizer -> general settings you have the 'Enable Uppercase Effect' that you can disable.

    https://prnt.sc/VcorXneotVv1

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • tugberk replied

    Thank you for that i'll try. Do you have any better solutions about portfolio usage? I told about my problems with this page.

  •   tugberk replied privately
  •  1,972
    Support replied

    Hello, plz verify your Site Settings in Elementor as I see you have there an Uppercase transform. plz disable it and try again.

    Regarding you issues with portfolio:

    The portfolio pages are hard to scroll with vertical toggle movement for all use.
    The portfolio photos/pictures are not clickable. For enlarge or detail view usage.
    if, possible plus is zoomable too.
    Th portfolio page has no visible/clickable category section, people may want to search by selecting.

    Assuming this is about this portfolio page template:
    https://www.tugmimarlik.com/projeler-2/
    the portfolio items are clickable and they open the portfolio project page with ajax page transitions
    according to the transition type defined by page options. Tested on Chrome desktop.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • tugberk replied

    I checked all the settings in Elementor, but I couldn’t find anything related to the 'uppercase transform' option you mentioned. I’m quite sure that it’s the theme enforcing the uppercase style, and this is entirely a theme issue. If you think otherwise, I’ve provided the WordPress login details; feel free to make any changes and test. If there’s an option you believe might work, please send me a screenshot with the specific setting highlighted, and I’ll try it out on my end. Honestly, I don’t have much hope.

    Apart from that, I didn’t clearly convey my points about the 'portfolio page.' What I meant is that on the portfolio page, the projects appear one below the other, and there’s no option to filter them by category icon or select a category to view only that specific category. This limits flexibility. Another issue is that when you click on one of these projects, it opens in its own project page, but here, none of the photos can be clicked on or zoomed in. This means we can’t view a photo up close, nor can we use any navigation arrows to browse through them. Additionally, you can’t see the entire image without scrolling the mouse, which makes it challenging to use and not very user-friendly. I didn’t like it at all; the portfolio navigation experience is not user-friendly, and in its current state, it falls short.

  •  1,972
    Support replied

    Hi, let's clarify the uppercase settings first

    When you go to the Elementor editor, you press on Site Ayarlan in Turkish, and then Typography

    then you will see the text transform setting to Uppercase so please disable it that's not theme's setting

    https://prnt.sc/1vXGqr-zcsAw

    Makes sense?

    Does this solve the problem or do you have any other instances where you see the uppercase?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   tugberk replied privately
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  • tugberk replied

    Another crashes with MAC laptop in Chrome browser.

    Attached files:  1.jpg
      2.jpg
      3.jpg

  •  1,972
    Support replied

    Hi there,

    I was browsing your site without any problems, pretty smoothly on my Android phone.

    Can you temporarily disable lazy loading for images in one of your security/cache plugin's settings and try again? do this first and clear your cache before.

    And Which version of MacOS are you using for testing?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   tugberk replied privately
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  • tugberk replied

    Are you serious? I am waiting for help from you, but you are prolonging this process with vague responses without even reading the messages I sent. If you read the message from '4 days ago on Saturday at 1:42pm', you will see that I already tried turning off WPRocket lazy load, clearing the cache, and it didn’t work. I even cleared the browser cache on mobile. I also tried clearing Cloudflare CDN caches. The problem is still active, and lazy loads are still disabled. I shared the password for my website in a previous message, and you can try whatever you want, just come to me with a solution so I don’t have to wait for another two days for your new response with a pointless message. I’ve researched the issue thoroughly and even consulted with a few experts. They said the issue is related to the theme, and that the theme manager can provide you with a CSS code to fix this. I’m asking you for the CSS code. I understand that you don’t have another solution, and I am very unhappy to be waiting in this state of unresolved issues.

  •  1,972
    Support replied

    Hi, yes, I'm serious, why is this setting on, can you tell me?

    https://prnt.sc/MeCVaLBKUHrR

    Second, it's not crashing on my Android phone. I contacted a coleague who has an ios to test your site.

    Okay? so at this point I have no clear idea why is crashing on your devices, I can only second guess

    At this point I would advise you to get a refund we will approve it right the way.

    https://themeforest.net/refund_requests/new

     

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • tugberk replied

    I would love to return your theme, it has drained my energy. The time I’ve lost is an additional frustration. But as you can see, my conditions aren’t suitable for a refund. I wish you could initiate the refund process, and I could get rid of this theme and start with a completely new one. As for the lazy load issue, I’ve already disabled it and tried, but the problem persists. If you check the message from '4 days ago on Saturday at 1:42pm,' you’ll see what I wrote. You can’t check the issue because it opens incorrectly on some mobiles but works fine on others. The device I’m referring to is not one, but 4-5 different phones, both Android and iOS, and the problem is the same. The cache and lazy load operations are failing. Your theme is unstable. The portfolio section with the incorrect images I sent you should not appear on any theme or device. I didn’t code this error myself; it’s in your code. If you can’t come up with a solution to this, how am I supposed to proceed with this theme? Moreover, I bought it for a significant price, and you say the refund period is over. How can I get rid of this theme without losing money? Please help me.

    Attached files:  Screenshot 2024-11-20 at 10-35-57 Request a Refund ThemeForest.png

  •  1,972
    Support replied

    Yes, but here is actually what my colleague yesterday on ios (iPhone). Attached.

    So at this point we could not reproduce on any devices the pb you are reporting

    I'm second guessing here. Lazy loading because images have to loaded at the time the theme applies the dynamic effects

    Page size 33Mb can cause some devices to crash (?)

    a js error that breaks the javascript execution flow. But again I couldn't find any in the browser console.

    I understand your frustration and that you invested a significant amount of work however I feel that I can't help you here the way I would like therefore I offered the possibilty of a refund, now hard feelings here.

     

    Attached files:  WhatsApp Video 2024-11-20 at 13.35.58.mp4

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy