Comments 1Guroudev Bhalla started the conversationOctober 12, 2024 at 1:28pmWell I'm choosing the video hero option but no video is shown when I click on the portfolio, can you guys look it upAttached files: Screenshot_2024-10-12-18-57-35-753.jpeg 2,006Support repliedOctober 12, 2024 at 4:25pmHi, there can you setup a hero image for it. it should be the poster image, usually the first frame of the video.Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 1Guroudev Bhalla repliedOctober 14, 2024 at 9:06amI did it now it showing a black but previously it worked when I put up a video hero but like a week ago now it is not working 2,006Support repliedOctober 14, 2024 at 9:10amCan you send us updated wp admin access in a private comment?Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Guroudev Bhalla replied privately 2,006Support repliedOctober 14, 2024 at 2:02pmHello, I don't seem to be able to Edit the items? https://prnt.sc/a8_8U0S8S2AuThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Guroudev Bhalla replied privately 2,006Support repliedOctober 14, 2024 at 3:07pmHello, I've added a hero image to the hero section in portfolio options. https://prnt.sc/lm_a-vlqvJgl https://guroudevbhallascreens.com/gbs/namkaran/Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio 1Guroudev Bhalla repliedOctober 15, 2024 at 8:53amHow did you do it please can you explain 2,006Support repliedOctober 15, 2024 at 3:52pmI edited the portfolio item and scrolled down to portfolio options, clicked on the hero section tab and assigned a hero image https://prnt.sc/lm_a-vlqvJglThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Sign in to reply ...
Well I'm choosing the video hero option but no video is shown when I click on the portfolio, can you guys look it up
Attached files: Screenshot_2024-10-12-18-57-35-753.jpeg
Hi, there can you setup a hero image for it. it should be the poster image, usually the first frame of the video.
Thank you.
Clapat Support
Review Envato Item Support Policy
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I did it now it showing a black but previously it worked when I put up a video hero but like a week ago now it is not working
Can you send us updated wp admin access in a private comment?
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hello, I don't seem to be able to Edit the items?
https://prnt.sc/a8_8U0S8S2Au
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hello, I've added a hero image to the hero section in portfolio options.
https://prnt.sc/lm_a-vlqvJgl
https://guroudevbhallascreens.com/gbs/namkaran/
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
How did you do it please can you explain
I edited the portfolio item and scrolled down to portfolio options, clicked on the hero section tab and assigned a hero image
https://prnt.sc/lm_a-vlqvJgl
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio