Comments 1Guroudev Bhalla started the conversation3 days ago on Saturday at 1:28pmWell I'm choosing the video hero option but no video is shown when I click on the portfolio, can you guys look it upAttached files: Screenshot_2024-10-12-18-57-35-753.jpeg 1,955Support replied3 days ago on Saturday at 4:25pmHi, there can you setup a hero image for it. it should be the poster image, usually the first frame of the video.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy 1Guroudev Bhalla replied2 days ago on Monday at 9:06amI did it now it showing a black but previously it worked when I put up a video hero but like a week ago now it is not working 1,955Support replied2 days ago on Monday at 9:10amCan you send us updated wp admin access in a private comment?Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Guroudev Bhalla replied privately 1,955Support replied1 day ago on Monday at 2:02pmHello, I don't seem to be able to Edit the items? https://prnt.sc/a8_8U0S8S2AuThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Guroudev Bhalla replied privately 1,955Support replied1 day ago on Monday at 3:07pmHello, I've added a hero image to the hero section in portfolio options. https://prnt.sc/lm_a-vlqvJgl https://guroudevbhallascreens.com/gbs/namkaran/Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy 1Guroudev Bhalla replied16 hours agoHow did you do it please can you explain 1,955Support replied9 hours agoI edited the portfolio item and scrolled down to portfolio options, clicked on the hero section tab and assigned a hero image https://prnt.sc/lm_a-vlqvJglThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Well I'm choosing the video hero option but no video is shown when I click on the portfolio, can you guys look it up
Attached files: Screenshot_2024-10-12-18-57-35-753.jpeg
Hi, there can you setup a hero image for it. it should be the poster image, usually the first frame of the video.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I did it now it showing a black but previously it worked when I put up a video hero but like a week ago now it is not working
Can you send us updated wp admin access in a private comment?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, I don't seem to be able to Edit the items?
https://prnt.sc/a8_8U0S8S2Au
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, I've added a hero image to the hero section in portfolio options.
https://prnt.sc/lm_a-vlqvJgl
https://guroudevbhallascreens.com/gbs/namkaran/
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
How did you do it please can you explain
I edited the portfolio item and scrolled down to portfolio options, clicked on the hero section tab and assigned a hero image
https://prnt.sc/lm_a-vlqvJgl
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy