Comments Zoey Zhang started the conversationOctober 4, 2024 at 7:33pmHiI just purchased a wrong version of your theme, https://themeforest.net/item/serano-creative-portfolio-template/4504985What I want is Wordpress version.https://themeforest.net/item/serano-creative-portfolio-theme/47412371So please let me know what should I do to address this trouble? return and repurchase?Please feel free to contact me at [email protected]Thanks,Zoey Zhang 2,006Support repliedOctober 5, 2024 at 3:20amHello Zoey, it looks like you bought the HTML template and not the WordPress theme. This is the HTML template https://themeforest.net/item/montoya-creative-portfolio-template/50511291 and this is the WordPress theme https://themeforest.net/item/montoya-creative-portfolio-theme/51811310 so you need to buy the second in order to work with WordPress You can then submit a refund request for the HTML template afterThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio1 LikeZoey Zhang repliedOctober 7, 2024 at 8:07pmHi, I just purchased wordpress version of the theme, and please show me how to apply a refund? Attached files: Wordpress_Theme.png 2,006Support repliedOctober 9, 2024 at 1:26pmThank you, about the refund request you can apply for it here: https://themeforest.net/refund_requests/new Let us know when you are done.Thank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudioZoey Zhang repliedOctober 9, 2024 at 1:32pmThanks for your response. I’ve initiated the refund process. Please check it when you are available. 2,006Support repliedOctober 9, 2024 at 1:34pmHi, we have approved your refund requestThank you. Clapat Support Review Envato Item Support Policy Follow us! https://www.clapat.com/https://www.facebook.com/clapat.ro https://www.instagram.com/clapat.themes/https://x.com/clapatdesignhttps://www.linkedin.com/company/clapatstudiohttps://www.tiktok.com/@clapatstudio Sign in to reply ...
Hi
I just purchased a wrong version of your theme, https://themeforest.net/item/serano-creative-portfolio-template/4504985
What I want is Wordpress version.https://themeforest.net/item/serano-creative-portfolio-theme/47412371
So please let me know what should I do to address this trouble? return and repurchase?
Please feel free to contact me at [email protected]
Thanks,
Zoey Zhang
Hello Zoey, it looks like you bought the HTML template and not the WordPress theme.
This is the HTML template
https://themeforest.net/item/montoya-creative-portfolio-template/50511291
and this is the WordPress theme
https://themeforest.net/item/montoya-creative-portfolio-theme/51811310
so you need to buy the second in order to work with WordPress
You can then submit a refund request for the HTML template after
Thank you.
Clapat Support
Review Envato Item Support Policy
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https://www.facebook.com/clapat.ro
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https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hi, I just purchased wordpress version of the theme, and please show me how to apply a refund?
Attached files: Wordpress_Theme.png
Thank you, about the refund request you can apply for it here:
https://themeforest.net/refund_requests/new
Let us know when you are done.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Thanks for your response. I’ve initiated the refund process. Please check it when you are available.
Hi, we have approved your refund request
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio