Hi, it was a faulty installation, the files were incomplete. Probably the installation process was interrupted in the middle. I simply reinstalled the theme and it works. thanks
PS: the 1 star rating we got I think was a bit unfair, however we would appreciate if you change it. We would help you anyway because we are comitted to provide help for ALL of our clients
hi!
I read the different tickets https://clapat.ticksy.com/ticket/164410
but still, even if I did exactly what you recommend, it didn't work
can you help?
thanks
apparently, after changing a lot of things, it appears that the issue is when there is a portfolio section in the main page
i can't understand why
thanks for ur help
Plz provide wp admin credentials and we will have a look.
thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Make sure it's in a private comment
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi, I can see this there is another theme running. Don't know if it's live or not. Can we switch to newave to do a bit of debugging?
thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi, it was a faulty installation, the files were incomplete. Probably the installation process was interrupted in the middle. I simply reinstalled the theme and it works. thanks
PS: the 1 star rating we got I think was a bit unfair, however we would appreciate if you change it. We would help you anyway because we are comitted to provide help for ALL of our clients
thanks
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy