I would like to give you the URL to our website but it is work in progress and requires copyrighting before we let third parties inspect or view the proprietary graphics and content. We are customers of Themeforest and Envato and had previously purchased Munio from you and we customized and repaired incompatible or nonfunctioning elements of the Munio theme without giving the envato authors (ClaPat) acess to the actual work in progress, we did it by discussions and by using the demo model furnished by the vendor and the software files included in the purchase.
We purchased the Rayden theme and noticed there some issues that require the support of the software author because documentation is severly underpowered on this theme
Just installed the theme and began to do some light customization. Noticed right off the bat, if I click on the showcase slider, any of the slides, the Main title of each of these slides, the pointer starts to spin but it DOES NOT LOAD the content underneath it as it does in your demo. It spins and spins and nothing. If I use the burger menu and click on one of the Portfolio selections, and then I click on the images in the Portfolio masonry, it expands it and then I get the content details and the scroll, which is basically the same as the details that would be accessible from the showcase slider, if it worked.
IS THERE A CUSTOMIZATION NEEDED TO THE SHOWCASE SLIDER TO LOAD THE DETAILED SCROLL CONTENT WHEN YOU CLICK ON THE TITLE OF EACH SLIDE? Is the customization editing done on the index.html file, where and what needs to be inserted? I thought maybe each slide title would need an tag to a portfolio page, is that how it works on your demo?
ALSO YOUR DOCUMENTATION FOLDER IS WOEFULLY underdocumented, I can barely follow your brief and truncated explanations, you have a set of demo code sections but very little by way of explanations.
The Documentation instructions are dated 2020, do you have a newer more thorough documentation folder (2024) we can download?
The website loads pages using Ajax and utilizes WebGL for motion effects. For optimal performance, it’s recommended to upload it to your server where it will function perfectly. Additionally, you can use Firefox locally; this browser emulates a server and correctly runs Ajax on the localhost.
REPLY FROM CUSTOMER
That is really sweet ClaPat because most internet traffic do not use Firefox, so I need a reply to my questions AND NOT REDIRECTION. I am NOT using Firefox when I viewed your demo and yet it works, I did not use Firefox when I evaluated your demo for purchase I used MS Edge and Google Chrome and your fully functional demo while browsing it with Edge and Chrome showed that clicking the slides MAIN TITLE loads a detailed scroll page, what looks identifcal to your PORTFOLIO page.
1) Please explain to me how to create a proper link between the title of the slide on the showcase slider (liquefy) and the Portfolio pages to make it function as your demo does, WITHOUT USING A HREF LINK ON THE TITLE BECAUSE IT WILL CREATE AN UNDERLINE FOR THE BIG BOLD TITLE. Your demo does this without using an HTML HREF link, so it must be in one of the CSS or JS files.
2) I also asked you if you have a more recent DOCUMENTATION folder which you have not answered and if you do I would appreciate a copy because YOUR DOCUMENTATION folder downloaded with the purchase is WOEFULLY lacking in documentation.
3) I also need to know how to customize the sidebar vertical scroll slug which is currently dark grey, I want it red color and I need to customize the opacity so where/what files allow me to do this?
4) I need to edit the circle spinner which replaces the mouse hand (pointer) on the showcase slider and on all of your pages it turns very opaque red and has the words “view project”, I need to know how to customize/change the red color, how to adjust opacity and how to change the words “View Progect” inside the spinner and how to change their white color.
Thank you very much for addressing my questions and not redirecting to unrelated subjects
First off you locked me out, the password does not work and the reset password is not working either. I am a customer who purchased the theme and I USED THE SUPPORT LINK FROM THE PURCHASE PAGE FOR AJAX THEME, NOT FROM THE WORDPRESS VERSION, SO I USED THE PRODUCT SUPPORT TICKET FROM THE PAGE WHERE I PURCHASED THE PRODUCT.
I HAVE USED THIS ENVATO PRODUCT SUPPORT TICKETING SYSTEM BEFORE AND IT IS NOT FOR WORDPRESS THEMES AS YOU CLAIM, IT IS PRODUCT SUPPORT FOR ANY ITEM PURCHASED FROM THEMEFOREST OR ENVATO, THE PRODUCT SUPPORT BUTTON TAKES YOU TO THIS TICKETING SYSTEM.
I AM GUESSING you did not like that I used the "make public" option on this ticket item, which is available in the ticketing system. The same questions I asked here via the product support I asked already of you ClaPat on the comments page and you responded vaguely and redirected part 1 and did not answer the other parts of my questions.
You are avoiding providing product support which I purchased with this item and is MANDATED BY ALL VENDORS SELLING ON ENVATO AND THEMEFOREST.
Please respond to my questions already posted this ticket (which covers any and all products sold by the merchant gateway you are using to sell your items) and on your theme product comments page where I purchased the theme (again I posted on the theme and not the wordpress theme) and you replied by not answering the questions/request for support and clarification and again I asked the same questions with a little more detail.
If you dont want to provide me with product support, I would be happy to take it up with Envato, but as I mentioned in my comments intially, I found your product documentation exceptionally deficient and difficult to follow with only a smattering of partial coding samples, not explanations of the structure of your files and where to find what to implement customizations of the theme. I asked you if you have a more recent documentation set because the one you sold me is dated 2019 but you did not respond to that part of my request for support questions. You also failed to respond to the questions pertaining how to customize the vertical scroller bar and the circular spinnning pointer that is used in the theme in lieu of a mouse cursor.
I am hoping this reply will get a little cooperation and I can send you a copy of the purchase receipt if you have a direct email like [email protected]???!
The reason I have used the ticketing system from envato is because YOU FAILED TO RESPOND TO MY SAME QUESTIONS POSTED ON THE COMMENTS SECTION OF THE PRODUCT PAGE - WHERE YOU ARE INFORMING I SHOULD POST MY QUESTIONS, IT IS ALREADY THERE AND HAVE NOT BEEN ANSWERED. So I am using the more official ticketing system for product support.
I am a customer who purchased the theme and I USED THE SUPPORT LINK FROM THE PURCHASE PAGE FOR THE AJAX THEME, NOT FROM THE WORDPRESS VERSION, SO I USED THE PRODUCT SUPPORT TICKET FROM THE PAGE WHERE I PURCHASED THE PRODUCT, not from the wordpress page and this ticketing system is for all and any products purchased.
I HAVE USED THIS ENVATO PRODUCT SUPPORT TICKETING SYSTEM BEFORE ON OTHER PRODUCTS AND IT IS NOT FOR WORDPRESS THEMES AS YOU CLAIM, IT IS PRODUCT SUPPORT FOR ANY ITEM PURCHASED FROM THEMEFOREST OR ENVATO, THE PRODUCT SUPPORT BUTTON where I purchased this item TAKES YOU TO THIS TICKETING SYSTEM.
The same questions I asked here via the product support I asked already of you ClaPat on the comments page from the Ajax theme version and you responded vaguely (this is WebGL and Ajax and it will load properly - which did not address any of the support questions and is verbatim the advertisement for the product), so you redirected part 1 and did not answer the other parts of my questions.
You areavoiding providing product support which I purchased with this item and is MANDATED BY ALL VENDORS SELLING ON ENVATO AND THEMEFOREST.
Please respond to my questions already posted this ticket (which covers any and all products sold by the merchant gateway you are using to sell your items) and on your theme product comments page where I purchased the theme (again I posted on the theme and not the wordpress theme) and you replied by not answering the questions/request for support and clarification and ON THE COMMENTS SECTION I ONCE MORE REPEATED the same questions (after your curt non-reply) with a little more detail. The questions require proper product support replies not a brush off reply.
If you dont want to provide me with product support, I would be happy to take it up with Envato and third parties, but as I mentioned in my comments intially, I found your product documentation exceptionally deficient and difficult to follow with only a smattering of partial coding samples, not explanations of the structure of your files and where to find what to implement customizations of the theme. I asked you if you have a more recent documentation set because the one you sold me is dated 2019 but you did not respond to that part of my request for support questions. You also failed to respond to the questions pertaining how to customize the vertical scroller bar and the circular spinnning pointer that is used in the theme in lieu of a mouse cursor.
I am hoping this reply will get a little cooperation and I can send you a copy of the purchase receipt if you have a direct email like [email protected]???!
I would like to give you the URL to our website but it is work in progress and requires copyrighting before we let third parties inspect or view the proprietary graphics and content. We are customers of Themeforest and Envato and had previously purchased Munio from you and we customized and repaired incompatible or nonfunctioning elements of the Munio theme without giving the envato authors (ClaPat) acess to the actual work in progress, we did it by discussions and by using the demo model furnished by the vendor and the software files included in the purchase.
We purchased the Rayden theme and noticed there some issues that require the support of the software author because documentation is severly underpowered on this theme
Just installed the theme and began to do some light customization. Noticed right off the bat, if I click on the showcase slider, any of the slides, the Main title of each of these slides, the pointer starts to spin but it DOES NOT LOAD the content underneath it as it does in your demo. It spins and spins and nothing. If I use the burger menu and click on one of the Portfolio selections, and then I click on the images in the Portfolio masonry, it expands it and then I get the content details and the scroll, which is basically the same as the details that would be accessible from the showcase slider, if it worked.
IS THERE A CUSTOMIZATION NEEDED TO THE SHOWCASE SLIDER TO LOAD THE DETAILED SCROLL CONTENT WHEN YOU CLICK ON THE TITLE OF EACH SLIDE? Is the customization editing done on the index.html file, where and what needs to be inserted? I thought maybe each slide title would need an tag to a portfolio page, is that how it works on your demo?
ALSO YOUR DOCUMENTATION FOLDER IS WOEFULLY underdocumented, I can barely follow your brief and truncated explanations, you have a set of demo code sections but very little by way of explanations.
The Documentation instructions are dated 2020, do you have a newer more thorough documentation folder (2024) we can download?
ClaPat Author
about 9 hours ago Flag
The website loads pages using Ajax and utilizes WebGL for motion effects. For optimal performance, it’s recommended to upload it to your server where it will function perfectly. Additionally, you can use Firefox locally; this browser emulates a server and correctly runs Ajax on the localhost.
REPLY FROM CUSTOMER
That is really sweet ClaPat because most internet traffic do not use Firefox, so I need a reply to my questions AND NOT REDIRECTION. I am NOT using Firefox when I viewed your demo and yet it works, I did not use Firefox when I evaluated your demo for purchase I used MS Edge and Google Chrome and your fully functional demo while browsing it with Edge and Chrome showed that clicking the slides MAIN TITLE loads a detailed scroll page, what looks identifcal to your PORTFOLIO page.
1) Please explain to me how to create a proper link between the title of the slide on the showcase slider (liquefy) and the Portfolio pages to make it function as your demo does, WITHOUT USING A HREF LINK ON THE TITLE BECAUSE IT WILL CREATE AN UNDERLINE FOR THE BIG BOLD TITLE. Your demo does this without using an HTML HREF link, so it must be in one of the CSS or JS files.
2) I also asked you if you have a more recent DOCUMENTATION folder which you have not answered and if you do I would appreciate a copy because YOUR DOCUMENTATION folder downloaded with the purchase is WOEFULLY lacking in documentation.
3) I also need to know how to customize the sidebar vertical scroll slug which is currently dark grey, I want it red color and I need to customize the opacity so where/what files allow me to do this?
4) I need to edit the circle spinner which replaces the mouse hand (pointer) on the showcase slider and on all of your pages it turns very opaque red and has the words “view project”, I need to know how to customize/change the red color, how to adjust opacity and how to change the words “View Progect” inside the spinner and how to change their white color.
Thank you very much for addressing my questions and not redirecting to unrelated subjects
Dear Patrick,
As this is a support site dedicated only to WordPress themes we do not support the HTML templates.
I am sure if you post the questions to the author's dashboard they will be responded properly.
Thank you.
Clapat Support
Review Envato Item Support Policy
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Dear Patrick,
As this is a support site dedicated only to WordPress themes we do not support the HTML templates.
I am sure if you post the questions to the author's dashboard they will be responded properly.
Thank you.
Clapat Support
https://www.clapat.com/
Dear ClaPat:
First off you locked me out, the password does not work and the reset password is not working either. I am a customer who purchased the theme and I USED THE SUPPORT LINK FROM THE PURCHASE PAGE FOR AJAX THEME, NOT FROM THE WORDPRESS VERSION, SO I USED THE PRODUCT SUPPORT TICKET FROM THE PAGE WHERE I PURCHASED THE PRODUCT.
I HAVE USED THIS ENVATO PRODUCT SUPPORT TICKETING SYSTEM BEFORE AND IT IS NOT FOR WORDPRESS THEMES AS YOU CLAIM, IT IS PRODUCT SUPPORT FOR ANY ITEM PURCHASED FROM THEMEFOREST OR ENVATO, THE PRODUCT SUPPORT BUTTON TAKES YOU TO THIS TICKETING SYSTEM.
I AM GUESSING you did not like that I used the "make public" option on this ticket item, which is available in the ticketing system. The same questions I asked here via the product support I asked already of you ClaPat on the comments page and you responded vaguely and redirected part 1 and did not answer the other parts of my questions.
You are avoiding providing product support which I purchased with this item and is MANDATED BY ALL VENDORS SELLING ON ENVATO AND THEMEFOREST.
Please respond to my questions already posted this ticket (which covers any and all products sold by the merchant gateway you are using to sell your items) and on your theme product comments page where I purchased the theme (again I posted on the theme and not the wordpress theme) and you replied by not answering the questions/request for support and clarification and again I asked the same questions with a little more detail.
If you dont want to provide me with product support, I would be happy to take it up with Envato, but as I mentioned in my comments intially, I found your product documentation exceptionally deficient and difficult to follow with only a smattering of partial coding samples, not explanations of the structure of your files and where to find what to implement customizations of the theme. I asked you if you have a more recent documentation set because the one you sold me is dated 2019 but you did not respond to that part of my request for support questions. You also failed to respond to the questions pertaining how to customize the vertical scroller bar and the circular spinnning pointer that is used in the theme in lieu of a mouse cursor.
I am hoping this reply will get a little cooperation and I can send you a copy of the purchase receipt if you have a direct email like [email protected]???!
Dear ClaPat:
The reason I have used the ticketing system from envato is because YOU FAILED TO RESPOND TO MY SAME QUESTIONS POSTED ON THE COMMENTS SECTION OF THE PRODUCT PAGE - WHERE YOU ARE INFORMING I SHOULD POST MY QUESTIONS, IT IS ALREADY THERE AND HAVE NOT BEEN ANSWERED. So I am using the more official ticketing system for product support.
I am a customer who purchased the theme and I USED THE SUPPORT LINK FROM THE PURCHASE PAGE FOR THE AJAX THEME, NOT FROM THE WORDPRESS VERSION, SO I USED THE PRODUCT SUPPORT TICKET FROM THE PAGE WHERE I PURCHASED THE PRODUCT, not from the wordpress page and this ticketing system is for all and any products purchased.
I HAVE USED THIS ENVATO PRODUCT SUPPORT TICKETING SYSTEM BEFORE ON OTHER PRODUCTS AND IT IS NOT FOR WORDPRESS THEMES AS YOU CLAIM, IT IS PRODUCT SUPPORT FOR ANY ITEM PURCHASED FROM THEMEFOREST OR ENVATO, THE PRODUCT SUPPORT BUTTON where I purchased this item TAKES YOU TO THIS TICKETING SYSTEM.
The same questions I asked here via the product support I asked already of you ClaPat on the comments page from the Ajax theme version and you responded vaguely (this is WebGL and Ajax and it will load properly - which did not address any of the support questions and is verbatim the advertisement for the product), so you redirected part 1 and did not answer the other parts of my questions.
You are avoiding providing product support which I purchased with this item and is MANDATED BY ALL VENDORS SELLING ON ENVATO AND THEMEFOREST.
Please respond to my questions already posted this ticket (which covers any and all products sold by the merchant gateway you are using to sell your items) and on your theme product comments page where I purchased the theme (again I posted on the theme and not the wordpress theme) and you replied by not answering the questions/request for support and clarification and ON THE COMMENTS SECTION I ONCE MORE REPEATED the same questions (after your curt non-reply) with a little more detail. The questions require proper product support replies not a brush off reply.
If you dont want to provide me with product support, I would be happy to take it up with Envato and third parties, but as I mentioned in my comments intially, I found your product documentation exceptionally deficient and difficult to follow with only a smattering of partial coding samples, not explanations of the structure of your files and where to find what to implement customizations of the theme. I asked you if you have a more recent documentation set because the one you sold me is dated 2019 but you did not respond to that part of my request for support questions. You also failed to respond to the questions pertaining how to customize the vertical scroller bar and the circular spinnning pointer that is used in the theme in lieu of a mouse cursor.
I am hoping this reply will get a little cooperation and I can send you a copy of the purchase receipt if you have a direct email like [email protected]???!