We have encountered an issue after importing the theme where both the Elementor Editor and the images specified in the theme are not visible on our website.
The Elementor Editor is currently inaccessible, preventing us from making necessary edits to our website's content. Additionally, the images that are integral to our website's design and layout are not appearing as expected.
Could you please investigate this matter promptly and provide assistance to resolve these issues? Your immediate attention to this issue would be greatly appreciated as it is affecting the functionality and visual presentation of our website.
If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
I have shared the Website Login Credentials are Privately. Kindly Check.
I hope this message finds you well. I wanted to bring to your attention an issue that requires immediate attention. Could you please prioritize fixing this issue as soon as possible? Its resolution is crucial to ensuring that [explain the impact or consequence briefly, if applicable].
Your prompt action on this matter would be greatly appreciated. Please let me know if you need any further information or assistance from my side to expedite the process.
Thank you for your attention to this urgent matter.
We finished setting up the demo data, please verify.
You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
Currently, the images are not displaying on the website as they appeared when I initially viewed your theme. When I navigate to that specific page through the All Pages menu, it does not lead to its edit page as expected. The menu is very different and needs to be fixed. Please ensure both issues are addressed promptly. Kindly resolve these issues as soon as possible.
This version clarifies the problems with the images and the page editing functionality, emphasizing the need for prompt resolution
You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
Please understand that the images in the content are backlinked to the demo domain name. Because the demo was created there.
You need to edit the content and replace the images with images coming from your own media library.
I was able to edit the page both with with 'Edit' and 'Edit with Elementor', so I'm not sure what you mean by that.
It appears that the theme name is currently included in the portfolio link on the website. We require to display only the project name in the link, without the theme name.
Please refer to the attached snippet for clarification and kindly assist in resolving this issue.
You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refresh them.
In order to completely remove it you may want to use a plugin:
Hi Team,
I hope you are all having a good day.
We have encountered an issue after importing the theme where both the Elementor Editor and the images specified in the theme are not visible on our website.
The Elementor Editor is currently inaccessible, preventing us from making necessary edits to our website's content. Additionally, the images that are integral to our website's design and layout are not appearing as expected.
Could you please investigate this matter promptly and provide assistance to resolve these issues? Your immediate attention to this issue would be greatly appreciated as it is affecting the functionality and visual presentation of our website.
Hi there,
If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
I have shared the Website Login Credentials are Privately. Kindly Check.
I hope this message finds you well. I wanted to bring to your attention an issue that requires immediate attention. Could you please prioritize fixing this issue as soon as possible? Its resolution is crucial to ensuring that [explain the impact or consequence briefly, if applicable].
Your prompt action on this matter would be greatly appreciated. Please let me know if you need any further information or assistance from my side to expedite the process.
Thank you for your attention to this urgent matter.
Hi there,
We finished setting up the demo data, please verify.
You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hello Team
Currently, the images are not displaying on the website as they appeared when I initially viewed your theme. When I navigate to that specific page through the All Pages menu, it does not lead to its edit page as expected. The menu is very different and needs to be fixed. Please ensure both issues are addressed promptly. Kindly resolve these issues as soon as possible.
This version clarifies the problems with the images and the page editing functionality, emphasizing the need for prompt resolution
You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
Please understand that the images in the content are backlinked to the demo domain name. Because the demo was created there.
You need to edit the content and replace the images with images coming from your own media library.
I was able to edit the page both with with 'Edit' and 'Edit with Elementor', so I'm not sure what you mean by that.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Okay Others I Will Check, The menu is very different It needs to be fixed.
Attached files: header.PNG
Do you know that you can set the menu type in customizer -> Header Settings?
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
I will investigate this matter. Thank you for your support and prompt response. If there are any further issues, I will keep you informed.
Hi Team,
It appears that the theme name is currently included in the portfolio link on the website. We require to display only the project name in the link, without the theme name.
Please refer to the attached snippet for clarification and kindly assist in resolving this issue.
Thank you.
Attached files: Permalinks.PNG
Hello,
You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refresh them.
In order to completely remove it you may want to use a plugin:
https://wordpress.org/plugins/remove-cpt-base/
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio