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  Public Ticket #3683021
Wrong hero image during opening portfolio items
Closed

Comments

  •  1
    Carl-Friedemann started the conversation

    Hey there,

    I recognized a issue with the hero images, that after clicking on a portfolio item, a wrong (different portfolio) image appears during the basic scaling and disappears when the portfolio is loaded.

    I can't find any solution to this, tried the console and searched the forum, so would be thankful for any help. Off course I could switch off WebGL as a last resort, but I would like to keep this basic animation.

    I've got a WebP Express plugin running, but switching it off didn't seem to change anything.

    Clearing the cache also didn't seem to make any difference.

    If you need a screen capture or anything let me know.

    Cheers,

    Carl 

  •  1,979
    Support replied

    Hello Carl,

    Give us an example of a portfolio item from your homepage that exhibits this behavior

    https://testing.cfk.works/

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    Carl-Friedemann replied

    Sure here is a screen capture of how that happens on the second item, after opening the first one without issues.

    Attached files:  testing_cfk_works_bug.mp4

  •  1,979
    Support replied

    Hi Carl, 

    hopefully the answer to your other ticket provided a solution to this specific pb

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    Carl-Friedemann replied

    Hey,

    you mean the one about the clicking functionality?

    Still trying on that fix but I don't see any obvious connection between those questions, to be honest.

    Or did I get you wrong?

  •  1,979
    Support replied

    Hi Carl,

    Yes, have you retested this after implementing the change suggested in the first ticket?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    Carl-Friedemann replied

    Hey there,

    I tested for a short time, but it didn't seem to solve the problem, instead I got the feeling that it raised even more problems - but I still need time to figure that out more precisely. I will check again if it helps anything with the hero images - even though I don't understand how those two problems are connected.

    Thanks,
    Carl