Okay
  Public Ticket #3659024
Installation
Closed

Comments

  • David started the conversation
    June 1, 2024 at 8:18pm

    Hi support team, 

    I followed all the documentation to install the theme but I'm struggling with it. There's no Pages, and it seems I imported correctly all the assets (aside from the wooCommerce ones).

    Can you please provide help?

    Thanks!

    Attached files:  Screen Shot 2024-06-01 at 14.16.59.png

  •  1,973
    Support replied
    June 2, 2024 at 4:06am

    Hello David,

    If you can provide wp admin access in a private comment we can import and demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. You must specify the editor of choice Gutenberg or Elementor as we have demo data for both.


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   David replied privately
  •   Support replied privately
  •   David replied privately
  •  1,973
    Support replied
    June 7, 2024 at 7:06am

    The installation looks alright, except that you trashed all the pages. I changed the hero image for all portfolio items. Except that you need to restore the trashed pages?

    https://prnt.sc/lTQDscrJH3Oc

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • David replied
    June 9, 2024 at 4:18pm

    Thank you very much for your response and help!

    I just restored all the trashed pages but I have a Logo section that's overlapping the whole site and the menu is duplicated.

    Also, the live site is not showing all the functionality as the wp-admin site.

    Can you help me or guide me through?

    Thanks!

  •  1,973
    Support replied
    June 10, 2024 at 5:42am

    Hi David,

    I corrected the menu (removed the menu items duplicates)

    The trouble is that you have the menu header template that you should disable

    https://prnt.sc/yXWH4CnDVs0U

    Same thing with the footer template

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy