I already told you that my boss purchased the WordPress theme via his account -theexpressionstudio. And I was using alexbekbek as my own account that requested for refund.
As it states in the screenshot 'the Envato Help team are now on it and will process the request in 3-5 business days. ' So you must contact them regarding your refund.
Kindly ask you to stop contacting us regarding this matter unless there is a matter of support.
I'm trying to upload Montoya theme on my wordpress but it keeps getting errors. I can only see HTML folder under the theme folder
Dear ClaPat,
I think I purchased the wrong template, I need the WordPress theme please. Can someone help me with this!
Thanks,
Alex
Hi there,
Alright so what you should do is buy first the WordPress theme
https://themeforest.net/item/montoya-creative-portfolio-theme/51811310
and then submit a refund request for the HTML template
https://themeforest.net/item/montoya-creative-portfolio-template/50511291
You can submit a refund request here
https://themeforest.net/refund_requests/new
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
We purchased under a different email - [email protected]. Since we need it urgently. I asked my boss to purchase it
Hello,
have you submitted a refund request for the HTML template?
https://themeforest.net/item/montoya-creative-portfolio-template/50511291
You can submit a refund request here
https://themeforest.net/refund_requests/new
If you did, what is the Envato username so we can look for it and approve it
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
the username is - theexpressionstudio
Hi,
We cannot find your request. Have you submitted a refund request here?
https://themeforest.net/refund_requests/new
Or maybe we should give it some time to reach us?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I Think I already did the request refund and Envato team has it.
From Envato
Refund request ID121f30bd-9a2c-4a2c-b30c-7d541a3aa94f
Or is it the the Envato username alexbekbek ? Let us know
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Yes that's me
Right, so can you buy the WordPress theme? And notify us here when you are done?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Dear Clapat Support,
I already told you that my boss purchased the WordPress theme via his account -theexpressionstudio. And I was using alexbekbek as my own account that requested for refund.
Thanks
Thank you, we approved the refund request.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
How or where can I receive my refund?
We have approved the refund request a while ago
https://prnt.sc/TTKlfBlulGzz
As it states in the screenshot 'the Envato Help team are now on it and will process the request in 3-5 business days. ' So you must contact them regarding your refund.
Kindly ask you to stop contacting us regarding this matter unless there is a matter of support.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy