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  Public Ticket #3655243
Preloader White Screen
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Comments

  • Mohamed started the conversation

    When I visit the website with the theme Montoya, on the preloader a white rectangle appears in the middle (I believe it is the "Loading" text) and another large rectangle zoom in to full screen in white as well.

    I want to change the color from white to black so I can keep all the website consistent.

    To clarify more about the issue please find the video attached with this ticket.  

    Attached files:  Recording 2024-05-27 014314.mp4

  •  1,973
    Support replied

    Hello Mohamed, to change the background color of the loadbar try the following css

    .loadbar {
        background: #fff;   
    }

    in customizer -> additional CSS

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • MEX replied

    Hello,

    at first, Montoya is really a great themes. Unfortunatly your solution doesn't work. The preloader screen ppears white.

  •  1,973
    Support replied

    Hi there, thanks.

    Have you tried changing the hex color code? #fff with something else?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • MEX replied

    The hex color code should be #000000 not #fff for black!! ;-)

  • Mohamed replied

    Hi, I tried as you suggested. It worked. But there is still a split of a sec of a white screen when the website is loading.

    You can check it here: https://mohamadchalak.com/

    Also, I find that it's hard to edit/add new sections for a specific page.

  • MEX replied

    Your screen is grey. Are you sure to take the #000000 (6 times zero)?

  • Mohamed replied

    Yes, the screen is grey (#1b1b1b). So the visitor would know that the website is loading instead on a pitch black screen...