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  Public Ticket #3635753
Website is not compatible with elementor
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  • Raza started the conversation

    Hello there,

    I have generated my tickets many time before and support always said it can be done this way or it can be done this way, my problem is i cannot edit my page with elementor i do not just want to add the prodcuts, images just like you design the temlpate i want to use the features of this template with my way, for that purpose i need this Manifesto=Creative template editable with elemntor so i can design the pages by my way let me know if this possible or not.

    It's my humble request that kindly consider my problem as prior i've been trying using this template from long but it led me so limited when to add pages or design its pages so do make it possible that it could support the elementor or tell me as soon as possible if this possible or not 

    Thank You!

    Attached files:  Capture 19.PNG

  •  1,811
    Support replied

    Hi there,

    I am not sure how can I explain better than this :

    With the exception of Portfolio Showcase Grid, the other portfolio page templates do not display the content entered in the editor, they take the portfolio items defined under admin -> portfolio and just displays them in a specific layout (carousel, list, slider).

    So basically that's why you have that message from Elementor. These portfolio page templates are not editable with the Elementor editor, they display automatically the portfolio items defined under admin -> portfolio.

    Needless to say, if this does not work out for you - you can ask for a refund request.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Raza replied

    Can you convert the whole template editable with Elementor or not if yes go ahead convert it so i can work on it if no then allow me a refund so i can buy a template which could be compatible with elementor.

    Thank You!

  •  1,811
    Support replied

    Hello,

    the portfolio page templates are by design the way they are, so we will not change the design.

    What you can do however is redefine (or rename them) these page templates in a child theme.

    All you need to do is to add a call to the_content() function before or after the portfolio items layout

    <?php the_content(); ?>

    Or as you mentioned you can ask for a refund.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Raza replied

    Thanks for the good response do let me know how it can be done 

    (All you need to do is to add a call to the_content() function before or after the portfolio items layout

    <?php the_content(); ?>)

    I am not really interested in refund but if i can be able to edit the whole template and redesign any section in the website i want that would be great for me kindly tell me the steps with what i can easily add the <?php the_content(); ?> 

    thank you!

  •  1,811
    Support replied

    Hello,

    Yes, let's take any portfolio page template as an example, let's say Portfolio Showcase Grid (as a side note all portfolio page templates are prefixed with 'Portfolio')

    The steps are.

    - copy and paste the file in the child theme folder

    - rename both the file name and the header - for example portfolio-showcase-grid-ex-page.php and Portfolio Showcase Grid Ex

    - add the following line to line 88 (before) or line 136 (after)

    <?php the_content(); ?>

    After that, you should be able to see the template in the page templates list and display the content you entered in the page before or after the portfolio grid.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy