Hello,

Hmm, that's very odd , have you tried testing our demo without the Envato preview frame? Here is the direct link:

http://clapat-themes.com/wordpress/serano

Also, I am attaching the result of our test (Chrome, desktop)

We can give you details on how to add a separate hero image for mobile or we can implement it as custom work if you can provide wp admin access with full rights using Appearance -> Theme File Editor. Custom work is done for a standard fee.

Hi there,

Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chrome and ff)

Hero image on mobile

- you need to create a new option in /include/metabox-config.php similar to the existing one:

https://prnt.sc/J4Xfgn3CjQRk

and you can use the serano-opt-portfolio-mobile-hero-img as ID

- then try opening /include/hero-properties.php and replace line 64 

$this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-hero-img' );

with

if( wp_is_mobile() ){

    $this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-hero-img' );

} else {

    $this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-mobile-hero-img' );

}