My website is not displaying correctly. The content of the sections is not displayed. And when I want to make changes in the administration panel I get an error that says: The update has failed. The response is not a valid JSON response.
the hero images (that are thumbnails in the portfolio grid) are loaded via http instead https (see above, the first point) therefore need to be reassigned/upgraded to https
Hello, thank you very much for responding. I already configured the site's SSL. Although the pages work, what stopped working is the portfolio. I can access the portfolio items pages but I cannot show the list in the portfolio type sections, nor does it show the images in the hero. I would be very grateful if you could review it again and guide me because I don't know what the error could be. Thank you!
Hi there, so first I believed That it may be a theme related configuration problem however I deactivated Bauman and the two related plugins and I tested the backend page update with a WordPress default theme however the issue still persists even with normal pages. So it looks like there is a site wide problem of connecting the Gutenberg editor with the server
Hello!
My website is not displaying correctly.
The content of the sections is not displayed.
And when I want to make changes in the administration panel I get an error that says:
The update has failed. The response is not a valid JSON response.
Attached files: Captura de pantalla 2024-03-07 a la(s) 15.20.02.png
Hi there,
if you can provide wp admin access in a private comment so we can have a look?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello,
thanks for the login info, I managed to inspect the backend and I am pretty sure there is a configuration problem:
- regarding the JSON error when trying to update the page:
following the steps in this tutorial
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-invalid-json-error-in-wordpress-beginners-guide/
I changed the URLs in Settings -> General the protocol from 'http' to 'https'
https://prnt.sc/08zCqpBNEBZa
and I refreshed the permalinks however the error still persists so I Think the next step is to regenerate the .htaccess file
- related to the first point
there are a bunch of errors here
https://prnt.sc/lKYSr5oB2Zn5
the hero images (that are thumbnails in the portfolio grid) are loaded via http instead https (see above, the first point) therefore need to be reassigned/upgraded to https
Let us know
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, thank you very much for responding.
I already configured the site's SSL. Although the pages work, what stopped working is the portfolio. I can access the portfolio items pages but I cannot show the list in the portfolio type sections, nor does it show the images in the hero. I would be very grateful if you could review it again and guide me because I don't know what the error could be.
Thank you!
Hi there, so first I believed That it may be a theme related configuration problem however I deactivated Bauman and the two related plugins and I tested the backend page update with a WordPress default theme however the issue still persists even with normal pages. So it looks like there is a site wide problem of connecting the Gutenberg editor with the server
https://www.nexcess.net/help/fixing-the-not-a-valid-json-response-wordpress-error/
I would insist again on regenerating the .htaccess file
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy