When I try to upload the www.zip file I get the error: The package could not be installed. The style.css stylesheet does not contain a valid theme header. Envato says that I need to upload zip file with the name of the product, but there is no berger.zip in the download folder
if you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
When I try to upload the www.zip file I get the error: The package could not be installed. The style.css stylesheet does not contain a valid theme header. Envato says that I need to upload zip file with the name of the product, but there is no berger.zip in the download folder
Attached files: Screenshot 2024-01-29 at 08.02.46.png
Screenshot 2024-01-29 at 07.53.25.png
Hello Amanda,
My question is: did you buy the HTML template
https://themeforest.net/item/berger-creative-agency-portfolio-template/9637900
or the WordPress theme
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
the first one (HTML template) is not compatible with WordPress
If you are interested, we can arrange for a product exchange.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I think I bought the wrong one. Can we do an exchange please?
Hello Amanda,
plz do the following:
1. buy the WordPress theme
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
2. submit a refund request for the HTML template
https://themeforest.net/refund_requests/new
3. notify us here so we can approve it.
Also,
if you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thank-you so much. It's uploaded perfectly. How do I give you wp admin access?
Hello,
send us in a private comment wp admin access if possible (login url, admin username and password) so we can help you further with demo data import.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy