When I try to upload the www.zip file I get the error: The package could not be installed. The style.css stylesheet does not contain a valid theme header. Envato says that I need to upload zip file with the name of the product, but there is no berger.zip in the download folder
if you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
When I try to upload the www.zip file I get the error: The package could not be installed. The style.css stylesheet does not contain a valid theme header. Envato says that I need to upload zip file with the name of the product, but there is no berger.zip in the download folder
Attached files: Screenshot 2024-01-29 at 08.02.46.png
Screenshot 2024-01-29 at 07.53.25.png
Hello Amanda,
My question is: did you buy the HTML template
https://themeforest.net/item/berger-creative-agency-portfolio-template/9637900
or the WordPress theme
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
the first one (HTML template) is not compatible with WordPress
If you are interested, we can arrange for a product exchange.
Thank you.
Clapat Support
Review Envato Item Support Policy
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I think I bought the wrong one. Can we do an exchange please?
Hello Amanda,
plz do the following:
1. buy the WordPress theme
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
2. submit a refund request for the HTML template
https://themeforest.net/refund_requests/new
3. notify us here so we can approve it.
Also,
if you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Thank-you so much. It's uploaded perfectly. How do I give you wp admin access?
Hello,
send us in a private comment wp admin access if possible (login url, admin username and password) so we can help you further with demo data import.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio