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  Public Ticket #3556128
Desktop display cursor vs grabber
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Comments

  •  1
    David started the conversation

    Canela v1.8 - on desktop/laptop computer can't click on links, it only turns into a grabber on all pages. Tried different browsers (Chrome/Firefox), different machines, same response. Seems fine on mobile. Checked theme details and it didn't call out anything that I could find - is it not recognizing desktop vs mobile?

  •  1,979
    Support replied

    Hi David,

    Where exactly, in which page? - we follow the related link URL - a screenshot would help as well.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    David replied

    Https://thehoneycocoa.com - all pages, home and Artist specifically.

    Can't manage a screenshot as it's tricky to catch a cursor switch to "grabber" sorry.

  •  1
    David replied

    I guess I should also add - the menu links work fine, it's just any content in the pages themselves aren't active - Contact page seems to allow text in the capture fields, but any area outside those if you click on them you get the grabber. 

  •  1,979
    Support replied

    Hello David,

    I can't seem to get the grabbing cursor you mentioned while clicking anywhere in the page - I made a screen recording to show my test

    Attached files:  chrome_wTIe3KB7s1.mp4

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    David replied

    Ah ok, I was able to record it. Your recording shows the grabber function on the home page. It's also doing it on the Artist page where there are live links (they're headers, but I've tested just an image with link and it does the same thing)

    I deactivated all plugsin, with no change, if I switch to another theme it works fine. Only seems to happen on laptop/desktop (win 10)

    Attached files:  ClaPat Ticket - Artist – Honey Cocoa Bordeauxx.mp4

  •  1,979
    Support replied

    Hi David,

    Ok, I see now. can you add the css class 'disable-drag' to each of the links? if you difficulties with that, you can send us wp admin access in a private comment, if possible

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    David replied

    Ah that works. It will take some fooling around, it messes up the h2 formatting, but I can get it to work. Thank you!

  •  1
    David replied

    I'm not super great at it, but I figured it out. Thanks! You can close out the ticket.