Canela v1.8 - on desktop/laptop computer can't click on links, it only turns into a grabber on all pages. Tried different browsers (Chrome/Firefox), different machines, same response. Seems fine on mobile. Checked theme details and it didn't call out anything that I could find - is it not recognizing desktop vs mobile?
I guess I should also add - the menu links work fine, it's just any content in the pages themselves aren't active - Contact page seems to allow text in the capture fields, but any area outside those if you click on them you get the grabber.
Ah ok, I was able to record it. Your recording shows the grabber function on the home page. It's also doing it on the Artist page where there are live links (they're headers, but I've tested just an image with link and it does the same thing)
I deactivated all plugsin, with no change, if I switch to another theme it works fine. Only seems to happen on laptop/desktop (win 10)
Ok, I see now. can you add the css class 'disable-drag' to each of the links? if you difficulties with that, you can send us wp admin access in a private comment, if possible
Canela v1.8 - on desktop/laptop computer can't click on links, it only turns into a grabber on all pages. Tried different browsers (Chrome/Firefox), different machines, same response. Seems fine on mobile. Checked theme details and it didn't call out anything that I could find - is it not recognizing desktop vs mobile?
Hi David,
Where exactly, in which page? - we follow the related link URL - a screenshot would help as well.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Https://thehoneycocoa.com - all pages, home and Artist specifically.
Can't manage a screenshot as it's tricky to catch a cursor switch to "grabber" sorry.
I guess I should also add - the menu links work fine, it's just any content in the pages themselves aren't active - Contact page seems to allow text in the capture fields, but any area outside those if you click on them you get the grabber.
Hello David,
I can't seem to get the grabbing cursor you mentioned while clicking anywhere in the page - I made a screen recording to show my test
Attached files: chrome_wTIe3KB7s1.mp4
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Ah ok, I was able to record it. Your recording shows the grabber function on the home page. It's also doing it on the Artist page where there are live links (they're headers, but I've tested just an image with link and it does the same thing)
I deactivated all plugsin, with no change, if I switch to another theme it works fine. Only seems to happen on laptop/desktop (win 10)
Attached files: ClaPat Ticket - Artist – Honey Cocoa Bordeauxx.mp4
Hi David,
Ok, I see now. can you add the css class 'disable-drag' to each of the links? if you difficulties with that, you can send us wp admin access in a private comment, if possible
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Ah that works. It will take some fooling around, it messes up the h2 formatting, but I can get it to work. Thank you!
I'm not super great at it, but I figured it out. Thanks! You can close out the ticket.