Comments 2Alex started the conversationNovember 25, 2023 at 4:47pmIn the homepage, the portfolio thumbnails don't transition correctly to the portfolio item. When clicked, the image turns black, expands and then I can see the video. In the portfolio page it works fine but not in the homepage.Video: https://dropover.cloud/604ff9 1,813Support repliedNovember 27, 2023 at 7:23amHello Alex I'm not sure, the browser is reporting "The image element contains cross-origin data, and may not be loaded."I assume it's about the hero image. But if I looks in the page source I see the hero image coming from the same domain https://halesmedia.com/https://prnt.sc/7QR5-GXw-9maCan you provide wp admin access in a private comment so we can do a bit of investigation Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Alex replied privately 1,813Support repliedDecember 19, 2023 at 8:07amHello Alex,So I was not able to login using the link you have providedhalesmedia.com/adminit keeps redirecting to the homepageHowever by inspecting the page source I realize that the images are coming from a different source domain, perhaps a CDNhttps://i0.wp.com/https://prnt.sc/kKaVoizyruDTtherefore the webgl transitions will complain about this - maybe you can disable theme in portfolio grid settings?Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Alex replied privately 1,813Support repliedDecember 19, 2023 at 8:15amHi Alex,thanks, so I was able to login and I set the thumb effect of the portfolio grid to 'None' does this work for you?Otherwise you can contact the Ionos guys to disable the CDN for images. Or store somewhere the hero images on your site domain?Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy 2Alex repliedDecember 22, 2023 at 4:11pmRemoved the CDN and it works. Thanks!1 Like Sign in to reply ...
In the homepage, the portfolio thumbnails don't transition correctly to the portfolio item. When clicked, the image turns black, expands and then I can see the video. In the portfolio page it works fine but not in the homepage.
Video: https://dropover.cloud/604ff9
Hello Alex I'm not sure, the browser is reporting
"The image element contains cross-origin data, and may not be loaded."
I assume it's about the hero image. But if I looks in the page source I see the hero image coming from the same domain https://halesmedia.com/
https://prnt.sc/7QR5-GXw-9ma
Can you provide wp admin access in a private comment so we can do a bit of investigation
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Alex,
So I was not able to login using the link you have provided
halesmedia.com/admin
it keeps redirecting to the homepage
However by inspecting the page source I realize that the images are coming from a different source domain, perhaps a CDN
https://i0.wp.com/
https://prnt.sc/kKaVoizyruDT
therefore the webgl transitions will complain about this - maybe you can disable theme in portfolio grid settings?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi Alex,
thanks, so I was able to login and I set the thumb effect of the portfolio grid to 'None' does this work for you?
Otherwise you can contact the Ionos guys to disable the CDN for images. Or store somewhere the hero images on your site domain?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Removed the CDN and it works. Thanks!