Hello ! I have an issue with the "serano collage" option. On the website, my gallery appear correctly but when we click on a picture I have an infite loading. Can u help me ?
one is the thumbnail image and the other one is the full image (image displayed in preview). Did you set the full image as well or just the thumbnail image?
if you did set up the full image and still just shows the preloader, can you send us wp admin access so we can have a look and investigate a bit?
Hello ! I have an issue with the "serano collage" option. On the website, my gallery appear correctly but when we click on a picture I have an infite loading. Can u help me ?
Hello Lucas,
Where exactly do you have the collage. In the home page I see the showcase carousel. Can you send us the page URL?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello
https://lucaschaunay.com/?serano_portfolio=dans-tes-yeux-morts
under the video
thx u !
Hello Lucas,
in the collage item options you have two images:
one is the thumbnail image and the other one is the full image (image displayed in preview). Did you set the full image as well or just the thumbnail image?
if you did set up the full image and still just shows the preloader, can you send us wp admin access so we can have a look and investigate a bit?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy