First off, love you themes. We are in the process of converting our site from HERVIN to HARINGTON. We are having an annoying little issue that I thought you might be able to help us with.
When someone hits the site from the first time, there are loading issues with the elements on the page. Someimes, a simple images doesn't load. Other times, a style sheet won't load, etc etc. Refreshing the page then seems to fix everything.
Happy to give you access to the site if you need it.
It's good to hear that you stayed with our portfolio.
Now, regarding this pb you are having: we cannot guarantee that all the third-party elements will work with ajax page transitions. AJAX loads the page differently. That's why we recommend to use our shortcodes/blocks/widgets as much as possible.
Of course, you can disable ajax in customizer -> general settings OR adding the page in question as custom menu link in the menu, therefore bypassing ajax.
Hi. Thanks for getting back to me. We did end up pushing the site live at http://telegrafik.com.
Turning AJAX off did fix the problem, however it made the site pretty sluggish and it killed the pre-loader. Not near as snappy as it was before. So, I turned it back on. I do not think that the problem has to do with any 3rd party elements as we are not using many and it seems like most of the issues we are having are with Harington widgets. Is there anyway to troubleshoot the loading problems create a fix for them. Yes, I could do the custom menu link thing...but then I would lose some user experience that I like.
I was referring more to the Elementor widgets/properties (for example the section with image background in About) but if Work has problems displaying the items (with or without ajax) plz do send us wp admin access so we can have a look.
First off, love you themes. We are in the process of converting our site from HERVIN to HARINGTON. We are having an annoying little issue that I thought you might be able to help us with.
When someone hits the site from the first time, there are loading issues with the elements on the page. Someimes, a simple images doesn't load. Other times, a style sheet won't load, etc etc. Refreshing the page then seems to fix everything.
Happy to give you access to the site if you need it.
Attached files: About-Section-Image-Not-Loading.png
About-Section-Loading-COrrectly.png
Work Section Not Loading.png
Work Section Loading Correctly.png
Hello Daniel,
It's good to hear that you stayed with our portfolio.
Now, regarding this pb you are having: we cannot guarantee that all the third-party elements will work with ajax page transitions. AJAX loads the page differently. That's why we recommend to use our shortcodes/blocks/widgets as much as possible.
Of course, you can disable ajax in customizer -> general settings OR adding the page in question as custom menu link in the menu, therefore bypassing ajax.
Let us know if you have any questions
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Hi. Thanks for getting back to me. We did end up pushing the site live at http://telegrafik.com.
Turning AJAX off did fix the problem, however it made the site pretty sluggish and it killed the pre-loader. Not near as snappy as it was before. So, I turned it back on. I do not think that the problem has to do with any 3rd party elements as we are not using many and it seems like most of the issues we are having are with Harington widgets. Is there anyway to troubleshoot the loading problems create a fix for them. Yes, I could do the custom menu link thing...but then I would lose some user experience that I like.
Daniel
Hello Daniel,
I was referring more to the Elementor widgets/properties (for example the section with image background in About) but if Work has problems displaying the items (with or without ajax) plz do send us wp admin access so we can have a look.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio