Okay
  Public Ticket #3504124
Unable to click when using Wacom Intuos tablet
Closed

Comments

  • Ana started the conversation

    Hi, I just bought Serano (HTML version) and I can't click on any links when using a Wacom Intuos tablet  (Only the links in the menu and sliders work).

    Whenever I attempt to click on a project image to navigate to the project page, the console in Chrome displays the following error:

    Invalid property mopacity set to 1 Missing plugin? gsap.registerPlugin()

    And also these errors in Firefox:

    THREE.WebGLState: DOMException: The operation is insecure.
    WebGL warning: tex(Sub)Image[23]D: Cross-origin elements require CORS.

    Could you please advise me on how to resolve this error?
    It's really important to me that the site works perfectly with graphic tablets.

    Thanks in advance!

    Attached files:  serano-error.png

  •  1,973
    Support replied

    Hello Ana,

    Plz contact the author directly regarding the HTML template you bought.

    https://themeforest.net/user/clapat

    This support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates. You may get a faster answer if you post your question to the template's comments dashboard.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Ana replied

    Thank you very much for the quick response, I've already sent a message to the author.

    By the way, I wanted to mention that this issue also affects the WordPress theme. For instance:

    http://clapat-themes.com/wordpress/serano 

    I'm experiencing the same problem where I can't click on any project when using a graphics tablet (although it works correctly with a mouse).

    Do you have any suggestions on how to fix this in WordPress as well?

    I also bought the Harington theme, which uses the same plugins, and doesn't give me any problems with a graphics tablet.

    Thanks!

  •  1,973
    Support replied

    Hey Ana, thanks for letting us know. Since WordPress theme is based on HTML any fix adopted by the author will be included in the theme.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy