"Double purchase" (#3491900) / ClaPat Studio

1
Eduardo Braganca started the conversation
October 4, 2023 at 6:17pm
Hello it seems that the theme forest website double charged me this template, letting me think the first attempt to buy was an error and then I purchased again. Can you please check this out? thanks!
2,006
Support replied
October 4, 2023 at 6:22pm
Hello Eduardo,
Submit a refund request for one of the items and then notify us here when you are done.
Thank you.

Clapat Support

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1
Eduardo Braganca replied
October 4, 2023 at 8:23pm
Oh ok Found it. I will

Thanks
1 Like
2,006
Support replied
October 5, 2023 at 5:15am
OK, notify us here when you are done
Thank you.

Clapat Support

Review Envato Item Support Policy

Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
1
Eduardo Braganca replied
October 6, 2023 at 3:28am
I need to ask for your help, I submitted a refund request but no answer till now.
Support replied privately