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  Public Ticket #3487200
Elementor not opening any showcase page (carusel, gallery)
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  • Luca started the conversation

    Hello,

    I have downloaded and installed the theme  Serano and imported both Gutenberg and Elementor demo. However, when I attempt to open the pages called 'Showcase' with Elementor, I receive an error message stating that the builder cannot open it due to the absence of the 'Content' call (as if the page is empty). Furthermore, I am unable to locate any setting for the theme in the left menu of Wordpress. Is this normal? 


    Thank you in advance for your assistance.

  •  1,973
    Support replied

    Hello Luca,

    The global theme options are located in Appearance -> customizer

    Send us wp admin access in a private comment so we can have a look if the problem still persists.

    Some page templates will not display the content entered in the editor. They are showcasing your work and that's all and they build the layout automatically based on portfolio items options (hero image, hero title, subtitle, background etc) and the options of the page having this template. These options are not configurable through the editor but in wordpress admin. So you don't have to edit it with the editor.

    One of these page templates is Portfolio Showcase


    Thank you.

    Clapat Support

    https://www.clapat.com/

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