Hi once again, the links to the video files in google drive are they public or need authentication to be accessed? Because if the need login to be previewed then they cannot be played properly.
We have not received any reply from you since two days.
Hello, I have put the videos in google drive, I have given permission for the videos to be public and they are not reproduced on the page, the only thing that has helped me is to put the video in the library of my page but they are very heavy and take a long time to reproduce
See that's the pb the google drive does not provide direct access to files it's just for preview and download. It should be a direct URL to the .mp4 and .webm file
Hello, It seems to me that the answers that they give me do not make sense, since I know that a video must have a link to be able to upload it to the web, but the problem is that if I upload it to the library of my server I get a url but the The page gets too slow so I asked what other way I can get the video url, I can insert the youtube box to the page but that does not have a good image for my page because what I want is for the video to be in my own way I did everything possible for Google Drive but I did not get anything, I have had good support with other templates but with you I am totally dissatisfied
Ok, I see, I would like to help but I'm not sure how can I explain that the google drive files are not self-hosted videos, no direct links to video files.
the videos if you upload them to your media library - that's direct links as video URLs but you say that if you do that they are slow.
Hello, thank you for your help, I was able to solve the problem with the videos, my question is how can I convert some portfolios that are the same as Liberty's, because I can't find Serrano Hosted Video thanks for your help
Cuando pongo el link del video no se puede ver en la pagina web
Attached files: Captura de pantalla 2023-08-27 150816.png
Hi there,
great, so you are able to provide direct links to video files - now the question is, are they public? Or is it asking for username and password?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi once again, the links to the video files in google drive are they public or need authentication to be accessed? Because if the need login to be previewed then they cannot be played properly.
We have not received any reply from you since two days.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, I have put the videos in google drive, I have given permission for the videos to be public and they are not reproduced on the page, the only thing that has helped me is to put the video in the library of my page but they are very heavy and take a long time to reproduce
Attached files: drive.png
jungle.png
Hello, what are the URLs of the videos can you paste them here? You can use a private comment.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hola este es el link de google drive
https://drive.google.com/file/d/1m-IJrZT8GGvZ4oNgNK5mZplcv2AoglnN/view
Hello William,
See that's the pb the google drive does not provide direct access to files it's just for preview and download. It should be a direct URL to the .mp4 and .webm file
for example
http://www.thisisanexample.com/example.mp4
Hopefully it clarifies
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, It seems to me that the answers that they give me do not make sense, since I know that a video must have a link to be able to upload it to the web, but the problem is that if I upload it to the library of my server I get a url but the The page gets too slow so I asked what other way I can get the video url, I can insert the youtube box to the page but that does not have a good image for my page because what I want is for the video to be in my own way
I did everything possible for Google Drive but I did not get anything, I have had good support with other templates but with you I am totally dissatisfied
Hi there,
My answer was as clear as possible we understand you want a refund.
You can submit a refund request here:
https://themeforest.net/refund_requests/new
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
I don't want a refund, I just want it to have good support which I see they don't.
so my Review is not going to be very good
Ok, I see, I would like to help but I'm not sure how can I explain that the google drive files are not self-hosted videos, no direct links to video files.
the videos if you upload them to your media library - that's direct links as video URLs but you say that if you do that they are slow.
Have you tried to upload them to a CDN?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, thank you for your help, I was able to solve the problem with the videos, my question is how can I convert some portfolios that are the same as Liberty's, because I can't find Serrano Hosted Video
thanks for your help
Attached files: liberty.png
Hi there,
for that you have the page options and portfolio item options. When you go and edit the page you enable the hero section and you paste the video URLs
https://prnt.sc/vq0MAINluQbX
Let us know if you have any questions
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy