"Website not showing on mobile" (#3425272) / ClaPat Studio

5
Megan started the conversation
July 28, 2023 at 7:56pm
Hi there - My website is currently showing up on desktop but not on mobile for some reason. Thanks so much in advance for your help!
1,809
Support replied
July 31, 2023 at 5:48am
Hi Megan,

Even on the desktop I get a blank empty page :

https://prnt.sc/vW1YjHDl3oNm

https://luckymatchstick.com/

Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
5
Megan replied
July 31, 2023 at 11:26am
Hi there,
Hm, okay. That's odd. Any idea on why that is not showing? The website is up and live and should be showing.
1,809
Support replied
July 31, 2023 at 2:20pm
Hi Megan,
not really sure I tried to go with the browser incognito and refresh the content but I get the same result - a blank page
if i go the page source I see a reference to a Coming Soon plugin?
https://prnt.sc/6ChY8zWCmqP_
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
5
Megan replied
July 31, 2023 at 2:23pm
You're so right, I completely forgot about that plugin and forgot to deactivate. All is working now, thank you so much!
1,809
Support replied
July 31, 2023 at 2:27pm
Hi Megan, right and now I can see the site on my mobile device without problems (Android)
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
5
Megan replied
July 31, 2023 at 6:44pm
Oh brilliant, thanks so much!