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  Public Ticket #3416760
Template
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Comments

  •  2
    Ashley started the conversation

    Hi! LOVE your template, we're having a hard time getting the words to flash like yours do in the example template... can someone please help with that? Thanks so much!

    http://preview.themeforest.net/item/harington-creative-portfolio-theme/full_screen_preview/42929633?_ga=2.172670883.1439485980.1689075968-625277926.1683853292

  •  1,973
    Support replied

    Hi Ashley,

    Sure, if you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Plz specify the editor of choice Gutenberg or Elementor.

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  •   Ashley replied privately
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  • AJ replied

    Hey guys what kind of info do you need from me to get started?

  • AJ replied

           

  • AJ replied

    The Harrington theme is not currently active. Can you please copy all the information from the current theme to your demo install when you get around to it? I tried to recreate the look as much as I could, but nothing is better than the actual Harrington theme. Thanks 🙏

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  •  1,973
    Support replied

    Hello Ashley,

    We finished setting up the demo data, please verify.

    You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  •  2
    Ashley replied

    Amazing, thank you SO much!!

  • AJ replied

    I'm having trouble customizing the template. Now that the design works perfectly, how do I import the information and content I had in the original version of the site into this version, keeping this template? All I see right now is a box full of codes...

    Where is the pictures? the editing blocks???

    Attached files:  Screenshot 2023-08-21 014944.png

  •  1,973
    Support replied

    Hi Ashley, those are looking like shortcodes defined by a different theme/plugin (maybe Divi shortcodes [et_pb_text] )?

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  • AJ replied

    If they are I don't know what codes they're for. I don't see anything that resembles our original content.

  •  1,973
    Support replied

    Yes, they are divi shortcodes and they are not working because Divi is not active. And they will not work in Harington because they are not defined there (since they belong to divi)

    Harington has its own shortcodes. So you will need to 'translate' the old content using the Harington's tools.

    So you will have the to make a choice L either kepp Divi for the  sake of old content or use Harington and build the content anew.

    Hope it clarifies?

    Thank you.

    Clapat Support

    https://www.clapat.com/

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  • AJ replied

    Thank you for your help so far!

    We figured most of it out, but we're having trouble with one area, it seems as if the top portion of the site, I think the header? That says Digital Creative Studio, everything from that all the way down to the "scroll to explore" link cannot be edited. Why? And how can we change it?

  •  1,973
    Support replied

    Hello,

    the link itself is not customizable, it just scrolls the hero section to the first line of content underneath. The caption is customizable in page options:

    https://prnt.sc/kjSyNRtFtJbV

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy