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  Public Ticket #3379723
videos on cell phone?
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Comments

  •  1
    kevinsb started the conversation

    1.- Is it possible to play the videos in the mobile version?


    2.- Is there a way to make the text go all the way down? (Attachment screenshot)

    thank you

    Attached files:  Imagen de WhatsApp 2023-05-25 a las 23.22.21.jpg

  •  1,972
    Support replied

    Hello Kevin,

    A. Videos autoplaying on mobile are not recommended (considering different data mobile plans and different networks streaming speeds). Also, ios devices interpret HTML 5 videos as videos without player therefore they will embed it in a popup player. You should provide a poster image (hero image) for mobile in video portfolio options. To enable video on mobile try the following:

    1. add

    @media only screen and (max-width: 1024px){      

          .hero-video-wrapper {         

               display: block;         

               visibility: visible;      

         }

    }

    in customizer -> additional CSS

    2. open/js.scripts.js and remove the following lines:

    var viewportWidth = $(window).width(); 

    if (viewportWidth < 1024) {      

           $('.hero-video-wrapper').remove();   

     }

    hard refresh the page (Ctrl+F5) when you are done.

    3.  go to showcase-page.php and change the following line

    <video loop muted class="bgvid">

    to

    <video loop muted playsinline autoplay class="bgvid">

    same thing for /sections/hero_section_container.php 


    B. Where is it? I cannot find the slide here (Detector de buzones):

    https://clapat.ticksy.com/ticket/3377923/

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    kevinsb replied

    where is scripts.js

  •  1,972
  •  1
    kevinsb replied

    Thank you very much I already made all the changes and mentioned, but the video is still not visible on cell phones :(

  •  1,972
    Support replied

    Just tested on my android device, it works both in showcase page and the hero section of the individual portfolio page. Make sure you hard refresh the page (Ctrl+F5)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    kevinsb replied

    I already checked it on other devices and if it's still there, thank you very much

  •  1,972
    Support replied

    Hi Kevin, ok so on which device you are testing? Because on my android it works okay (videos are playing after all)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy