Comments 3Rodrigo started the conversationMay 24, 2023 at 5:21pmHi!I'd like to insert a vídeo in hero section, but it doesn't show up after the publishing.I've fill up both video fields (webm/mp4) but nothing happens.Attached files: screen1.jpg screen2.jpg 1,973Support repliedMay 25, 2023 at 9:30amHello Rodrigo,very important: try setting up a hero image as well for it, usually the first still of the video (poster image)Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy1 LikeTilen repliedMay 29, 2023 at 9:29pmHello, i have the same exact problem and i also tried setting up the hero image. It still doesnt work just shows gray background. Would really need the video to play but it doesnt work. Are there any solutions?Thank you for your reply. 1,973Support repliedMay 30, 2023 at 4:35amI think best is if you create a brand new private ticket and provide wp admin access so we can verify if something is wrong.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Hi!
I'd like to insert a vídeo in hero section, but it doesn't show up after the publishing.
I've fill up both video fields (webm/mp4) but nothing happens.
Attached files: screen1.jpg
screen2.jpg
Hello Rodrigo,
very important: try setting up a hero image as well for it, usually the first still of the video (poster image)
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello, i have the same exact problem and i also tried setting up the hero image. It still doesnt work just shows gray background. Would really need the video to play but it doesnt work. Are there any solutions?
Thank you for your reply.
I think best is if you create a brand new private ticket and provide wp admin access so we can verify if something is wrong.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy