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  Public Ticket #3360701
Block slip problem
Closed

Comments

  • cagri started the conversation

    Hello, please find a solution to this problem. Your theme has too many shortcomings and you are not interested. There is no quick response from you as support. Your pages have a scrolling problem. When we click the link directly, there is no problem with the pages, but when we click on the menu or in a different place on the site, the pages scroll. We are unable to add gallery/image block. I'm waiting for help.

    Example link: https://refikaguzellik.com/uygulamalar/microblading/
    There is no problem when you click the direct link. Please click on a page under "Uygulamalar" in the menu.

    Attached files:  Screenshot 2023-05-02 at 09.31.39.png

  •  1,973
    Support replied

    Hi,

    This is a spectra image gallery, from what we see in the source code. We cannot guarantee any of the third party elements working w/ AJAX

    CSS styles are usually loaded in the header of the page, dynamic js effects in the footer.

    When a page is loaded with ajax header and footer stay the same (the original starting page), the content is loaded in an inner container.

    We recommend using our shortcodes/Gutenberg blocks/Elementor widgets that are guaranteed to work with ajax. Or disable ajax in customizer -> general settings. You can also keep the ajax on and add the page containing the elements as custom menu link therefore bypassing ajax.

    Thank you.

    Clapat Support

    https://www.clapat.com/

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