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  Public Ticket #3351065
Showcase Carousel does not work properly
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  •  4
    Carlos Vera started the conversation

    The page that I have created of markets does not work correctly, it is of the showcase carousel template, it shows everything perfect but some things fail, for example: the mouse when placed over any portfolio does not show the typical image with the text, when clicking on any of the portfolios it stays loading and the screen without doing anything.

  •  1,973
    Support replied

    Hi Carlos,

    As usual we ask for updated wp admin access in a private comment.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Carlos Vera replied privately
  •   Carlos Vera replied privately
  •  1,973
    Support replied

    Hi Carlos,

    So I made a change in the /js/common.js file to make the links work

    https://prnt.sc/Y3CQ1lX4flvt

    Hard refresh the page before testing (Ctrl+F5)

    These pbs come from the fact that you don't have a hero title therefore the cursor stays hidden. Do you want to stay with it like that? Because then we need to modify the code to make it work (to accommodate the structure without hero title)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  4
    Carlos Vera replied

    For these portfolios, yes, I will leave them like this, I would need them to be able to work without the title and to be able to click on any element of the portfolio item, for example the image.

  •  1,973
    Support replied

    Hello Carlos,

    So I modified the /js/scripts.js to:

    - enable the view project mouse ball over the whole showcase carousel tile

    - enable mouse click over the carousel tile

    Hard refresh your page before testing (Ctrl+F5)

    the only drawback is that you lose ajax page transitions when clicking - the original ajax link is tied with the title


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  4
    Carlos Vera replied

    I am having trouble loading a page created for a form that is super important for us, I have gone to the event inpector and I see that there is a bug in scripts.js that prevents loading the page, I need you to fix this bug urgently, the page is configurator or https://soluwater.com/configurador/


    I am waiting for your answers...

    Attached files:  Captura de pantalla 2023-05-04 a las 8.49.20.png

  •  4
    Carlos Vera replied

    If it works with the title I change the data to the title field and modify the css so that it can be displayed the same but I do not want the automatic scroll to the next entry, it is not intuitive, it gives the feeling that something has happened and you do not know what, some people may think that they are still on the same page and it is not an ideal behavior, it is best not to use this functionality in my case.

  •  1,973
    Support replied

    Hi Carlos,

    from what I see in the console errors the page is missing a <div id="app"></div> that is required by our theme to run properly:

    https://prnt.sc/PcyBDpOk6fzp

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  4
    Carlos Vera replied

    But this page was working correctly before, can you tell me the solution, where should I add this div, this is a very important functionality for us.

  •  4
    Carlos Vera replied

    I have two days waiting for a reply, please I need a solution!!!!

  •  1,973
    Support replied

    Hi,

    this page here:

    https://soluwater.com/configurador/

    how did you create it. All of our page templates contain the div id="app" that I mentioned in my previous comment

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy