I have a problem on mobile device. When I open a page and when I choose to use the preloader, I have a white page since the last word. This preloader work fine on desktop device.
Problem is solved if you disable WPRocket, but I'm not sure which of its settings is causing the problem (lazy load, cache mobile, etc) so I suggest disabling them one by one until you find the one that's causing the white screen on mobile. Let us know
Thank you for your answer but there may indeed be a problem with wp rocket, but I would like to be able to use it. And since you have done tests my homepage on mobile has no more video in the hero section. so of course it goes faster to display and therefore there is no time to see the intro with the word
we just disabled - reenabled WPRocket that 's all. the video hero is not enabled on mobile by default, the hero image is displayed as poster image instead
Hi everyone and lots of thanks for your work.
I have a problem on mobile device. When I open a page and when I choose to use the preloader, I have a white page since the last word. This preloader work fine on desktop device.
How can I fix it ?
Thanks a lot for your response
Hi Nicolas,
Ok we can see that, is it possible to provide wp admin access in a private comment so we can have a look and try to fix it?
Thank you.
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Thanks a lot for your response :
This is my wp admin access
https://www.lola-sauna.com/wp-admin/
ID : Sasu-lola.2023
PW : LesChoupett33
Thanks again
Hello Nicolas, thanks for the login.
Problem is solved if you disable WPRocket, but I'm not sure which of its settings is causing the problem (lazy load, cache mobile, etc) so I suggest disabling them one by one until you find the one that's causing the white screen on mobile. Let us know
Thank you.
Clapat Support
Review Envato Item Support Policy
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Thank you for your answer but there may indeed be a problem with wp rocket, but I would like to be able to use it. And since you have done tests my homepage on mobile has no more video in the hero section. so of course it goes faster to display and therefore there is no time to see the intro with the word
Hello Nicolas
we just disabled - reenabled WPRocket that 's all. the video hero is not enabled on mobile by default, the hero image is displayed as poster image instead
https://prnt.sc/LtWLOrSEe6dw
Do you want to enable the video laso on mobile? It is not generally recommended because of different network speeds and different mobile data plans.
on the other hand I don't get the white screen any more on mobile - tested quite a few times on my Android device
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio