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  Public Ticket #3342590
install theme in wordpress
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Comments

  • carlos vicente started the conversation

    Hello

    How can I install it?


    I bought but look like this is not a wordpress theme...

    https://my.jetscreenshot.com/demo/20230406-jddc-46kb

    Can not find style.css

    thanks

  • carlos vicente replied

    Finallly I bought the theme. Please can you refund the money about the template?.


    Thanks in advance

  • carlos vicente replied

    Template purchase :

    8dafd069-6b02-4f18-b9b4-2a845c44871b - 6 Apr 2023

    Theme purchase:

    c9fe6c9c-c857-42fb-bc5b-0b8da5450a71 - 6 Apr 2023


    Please refund cash about template. Thanks :(


  •  1,802
    Support replied

    Hi,

    If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Specify your editor of choice, Gutenberg or Elementor.

    Regarding the refund request have you submitted a refund request to Envato? If yes, what is your Envato username?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • carlos vicente replied

    Hello

    My username in themeforest is: sundaymor


    I bought first template and some minutes later your wp theme

    Im happy with your theme (I already installed it). Just I would like to refund the money of the template . I firstly bought it thinking it was the theme...

    I already have requested a refund in themeforest website.

    Please what can i do?. Thanks in advance

    Track number of the purchases:

    Template purchase :

    8dafd069-6b02-4f18-b9b4-2a845c44871b - 6 Apr 2023

    Theme purchase:

    c9fe6c9c-c857-42fb-bc5b-0b8da5450a71 - 6 Apr 2023

  •  1,802
    Support replied

    We refunded the money for the HTML template

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy