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  Public Ticket #3338254
Showcase not loading properly
Closed

Comments

  •  2
    Brent started the conversation

    One of the showcases [I believe that is what the portfolio features are called

     on our landing page is not loading correctly. How do we fix this?

    Attached files:  Screen Shot 2023-03-31 at 6.41.36 PM.png

  •  1,973
    Support replied

    Hi Brent,

    I believe you need to replace the demo images scattered throughout content with images coming from your own domain. Some browsers will block them due to the CORS policy.

    Also, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library

    You can change the hero image in portfolio item options and you can find the original demo images there (imported)

    If you still have issues send us wp admin access in a private comment so we can verify.


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Brent replied privately
  •  1,973
    Support replied

    Hello Brent,

    Because of the lazy images loading in jetpack the slowed images gallery was not functioning correctly.

    https://prnt.sc/FBqZJRqNXHj0

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Brent replied

    Thank you - very impressed by your rapid and effective support!

    Problem is fixed!