Everything is ok, except scrolling on homepage on IPhone devices. The homepage keeps reloading. I have a screen recording from my iPhone but i cannot attach it. Why is this happening? Can we fix it?
ok, I don't have am iphone handy right now I can get someone to test it, just can you confirm this happens only on iphone devices? (home page reloading on scroll url https://www.ultravision.events/)
we get just a coming soon page when accessing your site what is the page URL (the page with problems - reloading on scroll). is it public? can we have wp admin access if it is not?
Hello there, I'm having this same particular issue with a Hervin theme built website: https://altered.la
We actually tried https://ultravision.events/parallax-slider/ and it slides at first and then breaks. Ours crashes after sliding or pressing the down button. It's happening on the Showcase Slider Template. And we tested with and without CDN. The behavior repeats.
We rebuilt our website from scratch when we noticed this issue at first, it worked with few entries, and at the moment of release with a lot of work on the theme we're getting back to the same spot. After some testing we found out that the maximum amount of entries before the site breaks is 20. If we have one more on the slider, it causes iOS to refresh. We'd appreciate any input from your experts as we have 26 directors in our roster and maybe more. Plus, all our user personas are on iOS devices.
Everything is ok, except scrolling on homepage on IPhone devices. The homepage keeps reloading. I have a screen recording from my iPhone but i cannot attach it. Why is this happening? Can we fix it?
Regards,
Pan
Hi Pan,
ok, I don't have am iphone handy right now I can get someone to test it, just can you confirm this happens only on iphone devices? (home page reloading on scroll url https://www.ultravision.events/)
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
yes only on IPhone devices. Can you fix it? It is super disturbing
I will escalate your ticket to our web designer who is specialist in ios devices. We appreciate your patience.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi,
we get just a coming soon page when accessing your site
what is the page URL (the page with problems - reloading on scroll). is it public? can we have wp admin access if it is not?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
This is the page, it is public.
https://ultravision.events/parallax-slider/
Hello,
we examined the content and the site is actually crashing and then reloading
on ios devices
and we could not figure out why, except:
it takes very long time for images to load compared to their size.
https://prnt.sc/Zqn42med6flr
https://prnt.sc/5vP3nO4rMKle
Have you tried using one of the cache plugins? For example W3 Total Cache
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello there, I'm having this same particular issue with a Hervin theme built website: https://altered.la
We actually tried https://ultravision.events/parallax-slider/ and it slides at first and then breaks. Ours crashes after sliding or pressing the down button. It's happening on the Showcase Slider Template. And we tested with and without CDN. The behavior repeats.
We rebuilt our website from scratch when we noticed this issue at first, it worked with few entries, and at the moment of release with a lot of work on the theme we're getting back to the same spot. After some testing we found out that the maximum amount of entries before the site breaks is 20. If we have one more on the slider, it causes iOS to refresh. We'd appreciate any input from your experts as we have 26 directors in our roster and maybe more. Plus, all our user personas are on iOS devices.
Thanks in advance.