Okay
  Public Ticket #3327935
Demo install
Closed

Comments

  •  2
    Alexandre started the conversation

    Hi,

    I cannot import the demo from the import.xml file. Followed all the instructions and after waiting for a couple of minutes the load screen disapears and nothing is imported. Then I get a black screen but nothing is imported... (enclosed image)

    Thank you.

    Alexandre

    Attached files:  golfdesign.pt.jpg

  •  1,979
    Support replied

    Hello Alexandre,

    If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.

    Just indicate the demo you want:

    http://clapat.ro/themes/newave-landing/

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Alexandre replied privately
  •   Support replied privately
  •   Alexandre replied privately
  •   Alexandre replied privately
  •   Support replied privately
  •   Alexandre replied privately
  •   Support replied privately
  •   Alexandre replied privately
  •   Support replied privately
  •   Alexandre replied privately
  •   Support replied privately
  •   Alexandre replied privately
  •  1,979
    Support replied

    Hello Alexandre, 

    all done except you need to replace images throughout content  with your own images from media library because the browser blocks theme due to the CORS policy.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Thanks for the support! I really appreciate your help.

  •  2
    Alexandre replied

    Just a quick question. On the menu configuration, somo pages dont appear on the website menu. I am talking about services and team. How can I fix this?

    Thanks

  •  1,979
    Support replied

    Hi, you need to go to the respective page sections, edit them and then uncheck 'Disable page from menu:'

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Thanks for the awsome theme! I am really loving it!

    I need your help. On the homepage, the "home-move-down" button is not working and the website url at the top is displaying - https://golfdesign.pt/#we-are-newave-3 insted of https://golfdesign.pt.

    Thanks again for the assistance!

  •  2
    Alexandre replied

    Problem solved! Sorry about the last post. Is it possible to disable the animation on the fullscreen overlay slider. I dont like the transition fades. Thanks.

  •  1,979
    Support replied

    Hi Alexandre, that's great. Maybe you can explore the other home section types? (Appearance -> Theme options -> Home settings)

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Thanks for all the assistance. Can you help me with something...? In the portfolio gallery, the images are not centered with the arrows. Is there a way to fix that?

    Attached files:  Sem título.png

  •  1,979
    Support replied

    Hello Alexandre,

    Add this to your Customizer -> Additional CSS:

    .bx-wrapper img { margin: 0 auto; }


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Hi again,

    Finhished customizing your theme and looks great! There are a few things from the demo you imported that are not working. Can you help me with that?

    1 - On the team page, the carousel arrows are not working.
    2 - I created a new page based on the "team" page template. carousel arrows no working either.
    3 - Created a page based on "we love technology" template. The orange boxes with text are aligned from the bottom and not the top. I need to align them from the top. (enclosed image)
    4 - On the contact form page, the send message button is not centered. (enclosed image)

    Thanks for all the assistance and have a nice day!

    Attached files:  Contact form.jpg
      We love technology 1.jpg

  •  1,979
    Support replied

    Hello Alexandre,

    1 & 2 Can you have one team carusel in the home one pager?

    https://prnt.sc/6i2AUrSBpCXd

    https://prnt.sc/iueOY8OVjOpE

    the trouble is that the bottom navigation arrows are identified with the ID - therefore has to be unique per page

    3. plz add in customizer -> additional css

    ul.technology li {
        vertical-align: top;
    }

    4. plz add in customizer -> additional CSS

    .wpcf7-spinner {

        display: none;

    }


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Thanks for the support. I dont understant what you asked. In your demo the carousel arrows are working... Can you please explain the steps to make those arrows working? All the rest is fixed.

  •  1,979
    Support replied

    Hi Alexandre, yes of course.

    in our demo we have two carousels, our team

    https://prnt.sc/ynWigmoERI_0

    and our services

    https://prnt.sc/d7Z3m4DgwzmA

    two different types, two different button IDs for the bottom navigation.

    You have two team carousels in the same page, therefore a conflict.

    Can you remove one of them from the one pager just for the sake of testing


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Hi, thanks for the supoort. I understand. The alternative is to use the services template page carousel to my portfolio page. For that I need to replace the circles with icons for my PNG logo images. Is that possible? If so, the problem is solved.

    Thanks

  •  1,979
    Support replied

    Hmm I'm thinking that you can use the html output of the shortcode (view page source)? And the n modify it and and add the modified raw html content back to the editor?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    Sorry but I did not understand what you said. My knowledge regarding wordpress and coding is very limited. One idea, if I disable the carousel arrowws in the teams page and keep just the 4 rectangles with pictures, would the portfolio carousel work? Dont forget that in my portfolio page I have 3 carousels, 3 levels os projects.

    Thank you again for your fast response.

  •  1,979
    Support replied

    Hi Alexandre it would not work because on mobile you will not have displayed four

    you can use the team members classic without carousel and keep the second or the other way around

    see Our Team here

    http://clapat-themes.com/wordpress/newave/

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  2
    Alexandre replied

    That could work. But the problem remains on my portfolio page. I cannot duplicate the carousel because it stops working... I am considering all you have proposed. Thanks for the support!

  •  1,979
    Support replied

    Ok Alexandre, let us know how it goes

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy