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  Public Ticket #328267
Shortcodes button not working
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Comments

  • Matthew started the conversation

    my shortcodes button isn't working. is there a fix for this yet?

  • Matthew replied

    It would also be nice if I could just look at a list of all of the shortcodes. I would be prefectly content if I could just copy and paste the codes I wanted until I get it fixed. Is there a page anywhere that lists all of the newave specific shortcodes?

    Maybe if you could just point me toward the code that creates the shortcodes so that I can learn how they work from there? It would be nice to know where this lives anyway. 

    Thanks!

  • [deleted] replied

    I have the same problem for some time now, would be nice if someone has the solution.

    Ariane

  • Matthew replied

    Agreed, It seems like a lot of people are having the same issue. Unfortunately my theme isn't much use to me without those shortcodes and I'll have to switch to another theme if I can get them working. :(

    I really like this theme and would hate to part with it.

  • Matthew replied

    Alright, after countless hours of trial and error I ended up wiping my public_html directory and starting over with a fresh wordpress install and a newly downloaded theme from the website. 

    this worked...

    So if anyone is wondering how to fix the problem that's how you do it. Just make sure to back up your content first. I made a copy of my public html folder and exported my wordpress.

    Thanks

  •  1,973
    Support replied

    hi, thanks for sharing your solution.

    I had some personal matters I had to attend which kept me away from support during last week(s). Apologize for any inconvenience. 

    most likely the problem was caused by a plugin interfering with the visual editor

    the shortcodes toolbar was tested against WP 4.0.1

    We intend also to release a list of all shortcodes as doc in our next release (this month or early january)

    thanks

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Matthew replied

    Excellent to hear about the shortcodes doc. Thanks for that. Looking forward to it.

    It might have possibly been a plugin causing the issue but I uninstalled every plugin I had in an attempt to make it work and it seemed to have no effect. 

    Ultimately I feel that starting fresh was the simplest and best solution.

  •  1,973
    Support replied

    thank you

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy