Comments Chiara Malfatto started the conversationFebruary 23, 2023 at 11:47amGood morning! We have bought your template but are experiencing some problems. Can you help us in any way? 1) The initial loading does not work2) all image animations have been lost so the pages have become rather dull 1,974Support repliedFebruary 23, 2023 at 6:05pmHello Chiara,1 & 2. can you give us more details? page loaded and images are there:https://www.uovostudio.com/humpton_portfolio/nocciola-amore-mio_packaging/https://prnt.sc/LGDD9BnNKWBiif it's possibly about loading the page with AJAX and losing some effects & layout from a third party plugin - plz try first disabling ahax in customizer -> general settingsThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Good morning! We have bought your template but are experiencing some problems. Can you help us in any way?
1) The initial loading does not work
2) all image animations have been lost so the pages have become rather dull
Hello Chiara,
1 & 2. can you give us more details? page loaded and images are there:
https://www.uovostudio.com/humpton_portfolio/nocciola-amore-mio_packaging/
https://prnt.sc/LGDD9BnNKWBi
if it's possibly about loading the page with AJAX and losing some effects & layout from a third party plugin - plz try first disabling ahax in customizer -> general settings
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy