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  Public Ticket #3232663
When I open the site, the computer gives a virus warning and blocks the site.
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Comments

  •  1
    Burak started the conversation

    I bought your theme and I am quite satisfied, but when I enter my site, the antivirus program gives the following warning;

    Suspicious connection blocked
    one minute ago

    Feature:
    Online Threat Prevention

    chrome.exe attempted to establish a connection relying on an untrusted certificate to clapat-themes.com. We blocked the connection to keep your data safe since untrusted certificates are issued by unrecognized Certificate Authorities.

  •  1,973
    Support replied

    Hi there,

    no problem here (Chrome desktop) and I have Avira antivirus program installed

    https://prnt.sc/MCnxpAmokPMd

    Do you have any browser extension that may cause this?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    Burak replied

    Can you try with bitdefender?

  •  1,973
    Support replied

    The warning comes as they are probably images coming from our online demo domain clapat-themes.com

    https://prnt.sc/8wM3jQqaRT0d

    if you import demo data all the original images are also imported in your media library. Or you can use others (your own).

    As a first, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library

    You can change the hero image in portfolio item options and as I mentioned, you can find the original demo images there (imported)

    If you still have issues send us wp admin access in a private comment so we can verify.


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1
    Burak replied

    you are great! It's fixed now. thanks