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  Public Ticket #3159702
Random Antro Image carousel loading problems
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  • Stéphane started the conversation

    Hi,

    I have random Antro Image carousel loading problems in all my portfolio pages on safari browser. As you can see on attached files, when the slider is badly loaded it's unusable. If i reload the page, the slider problem is solved. Do you know what the problem is please? 

    I also would like to change the white arrows cursor on all sliders for the same magic cursor grey color. Can you explain me how to do that please?

    Thanks a lot in advance.

    Regards

    Attached files:  bad.png
      good.png

  •  1,330
    Support replied

    Hello Stéphane

    1. I was trying to reproduce the error with the carousel slides gap on my IPad's Safari however I could  not. I noticed that the page has ~10Mb in size - perhaps it's an uneven loading. Also which ios device are you using?

    3. to change the cursor color change line 2820 in /js/scripts.js

    https://prnt.sc/VL7zgvlQuTJH

    from #fff to #999999 and hard refresh the page (Ctrl+F5) before testing

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Stéphane replied

    Hello,

    Thanks for your answer.

    The bug is on multiple devices: Safari Mac Version 16.0 (17614.1.25.9.10, 17614), Safari Iphone IOS 16.1

    It's random, you have to load multiple portfolio pages to find one with the bug.

    Thanks for the cursor color, i would like to also change the arrow inside the circle please. Thanks a lot.

  • Stéphane replied

    Answer?

  •  1,330
    Support replied

    Hello Stéphane, I escalated your ticket to our web designer, I think you will get answer by tmrw. Appreciate your patience.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Stéphane replied

    Ok perfect thanks a lot :)

  •  1,330
    Support replied

    Hi,

    Can you provide the wp access to modify the code for you? Because it requires multiple js changes

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •   Stéphane replied privately
  •  1,330
    Support replied

    Changed the arrows colors from white to gray.

    Removed the timeout init for carousel. I hope now works properly.

    Please make a hard refresh before testing.


    Files changed:

    style.css

    shortcodes.css

    scripts.js

    and content into your portfolio page

    - added another wrap container to your carousel

    Regards

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Stéphane replied

    Perfect thanks, it's all good :)