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  Public Ticket #3142588
Rayden Functionality Plugin
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  • josh started the conversation

    We seem to have a refresh error across the site that hits pages we've built with Elementor. Then the videos found in the Rayden portfolio pages won't play. I'm told that it's because of the Rayden Functionality Plugin.

    It will partially load those Elementor pages enough to have the text show, but it fails to give it structure. No buttons, responsiveness, colors, etc. Once we refresh the page, it'll load the remaining Elementor data and display correctly.

    This is both mobile and desktop. You'll find mobile screenshots in this ticket.

    Attached files:  Screenshot_20221009-100905_Chrome.jpg
      Screenshot_20221009-100841_Chrome.jpg
      Screenshot_20221009-140213_Chrome.jpg

  •  1,778
    Support replied

    Hello Josh

    Best is if you want to use Elementor w/ Rayden is to disable the ajax page transitions in customizer -> general settings (you can also disable the preloader)

    Or at least add the page like Intro as custom menu link to the main menu. This will disable the ajax page transitions for that specific page.

    Regarding the videos: it's not related with Rayden Functionality Plugin

    You have a space in the share social networks list so plz specify 'linkedin' instead of ' linkedin'

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • josh replied

    Thanks for finding the Linkedin space error.

    However, the videos still don't work and I'm really unwilling to lose the transitions because that is really the only reason we decided to go with your theme. Are you saying it's not possible to fix your theme? Regardless of Elementor being installed, the issues existed already.

  •  1,778
    Support replied

    Hello Josh,

    Let's take Cheryl Walsh as example

    https://revo.studio/rayden_portfolio/cheryl-walsh/

    Now there is an error with the .mp4 file ( it's gone, http error code 404)

    https://prnt.sc/nk6WORravl1f

    and if I access it directly

    https://prnt.sc/TeV9qDfPBUfj

    Regarding Elementor: to make the story short, some Elementor widgets  or custom code may not work with ajax page transitions enabled (and we don't advertise the theme compatible with Elementor).

    Ajax page transitions will load the target page content container within the original page. Since the target page is not loaded normally the <head> and <body> elements will stay the same.

    Since a lot of plugins are using javascript initialization in the head (or the footer) of the page they don't get called in the target page.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy