Hi there, is it possible to provide wp admin access?

Hello,

our company policy is to use only ticksy for support therefore if you can can provide wp admin access in a private comment. We just need the username to login and you can use any email.

Make sure we have full rights using appearance -> themes -> file editor

Or if it's not possible we can give pointers on where and what to change.

Hi,

I changed satelite_span_wordwrap function in functions.php using Theme file editor

https://prnt.sc/sMh_EGTa62oC

but I get the following error:

Ölümcül hataları kontrol etmek için site ile iletişim kurulamıyor, bu sebepten PHP değişiklikleri geri alındı. PHP dosya değişikliğini başka bir şekilde yüklemeniz gerekiyor, SFTP ya da benzeri bir yöntemle.

This is the code to be replaced:

function satelite_span_wordwrap( $param_text_input ){

      if( empty( $param_text_input ) ){

          return '<span></span>';
      }

      $word_wrapped = "";
      $mb_len = mb_strlen( $param_text_input ); 
      for( $idx = 0; $idx < $mb_len; $idx++) 
      {
            $mb_character = mb_substr( $param_text_input, $idx, 1);
            $word_wrapped .= '<span>' . $mb_character . '</span>';
      }  

      return $word_wrapped;

}

Sorry about the incomplete code and glad you worked it out!