The site, https://veronicakelso.com, is not working on mobile phones. The homepage comes up fine, but when I try to swipe to the next project it forces my to refresh and then crashes.
It appears that this problem is only occurring in the Showcase Templet and when I have more than 12 projects. I found where I think the code should be updated, but it does not look quite the same.
I have downsized the image sizes and I have unpublished several projects in the home page slider so that there are less. I am seeing another weird error. What happens is when I go from the logo design page to the home page, it does not show the slider titles. It is so weird that I am using only one more slide than the demo, I have no videos, and still I am having content that is not loading properly. Also the Logo Design page after I click the logo to see it enlarged it is sometimes showing a blank page. Please help me determine, since this is no longer a file size issue, could it be something within the plugins or anything else?
The site, https://veronicakelso.com, is not working on mobile phones. The homepage comes up fine, but when I try to swipe to the next project it forces my to refresh and then crashes.
Update:
I found a previous ticket where another person was helped https://clapat.ticksy.com/ticket/2727961/
It appears that this problem is only occurring in the Showcase Templet and when I have more than 12 projects. I found where I think the code should be updated, but it does not look quite the same.
Hi Veronica
I tested your site on my Android phone and it loads/swipes fine
Th issue seams to be the page size overload that could easily crash a mobile device:
https://prnt.sc/dSJUe1nWTfjf
As you can see from the screenshot there are several images over 1Mb and the total page size is >25Mb
if you can optimize these images for web?
Also you can group/split the slides/portfolio items in several categories and have a showcase for each category
Thank you.
Clapat Support
Review Envato Item Support Policy
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I have downsized the image sizes and I have unpublished several projects in the home page slider so that there are less. I am seeing another weird error. What happens is when I go from the logo design page to the home page, it does not show the slider titles. It is so weird that I am using only one more slide than the demo, I have no videos, and still I am having content that is not loading properly. Also the Logo Design page after I click the logo to see it enlarged it is sometimes showing a blank page. Please help me determine, since this is no longer a file size issue, could it be something within the plugins or anything else?
Hello Veronica,
can you try disabling images lazy loading in JetPack. Unless you want to disable ajax page transitions entirely in customizer -> general settings
More info about JetPack lazy load for images:
https://jetpack.com/support/lazy-images/
If the problem still persists send us wp admin access in a private comment
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
Disabling Ajax Page Transitions did resolve the issue! Thank you!!