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  Public Ticket #3083253
Installing the theme
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Comments

  • Luthful started the conversation

    Hello.

    I have purchased the theme, but am unable to install it due to a missing file in the zipped file package. I am receiving the message below (quoted):

    "The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed."

    Attached is a screenshot of the same.

    Kindly let me know how can I get this file as soon as possible.

  •  1,973
    Support replied

    Hello,

    This can happen for two reasons:

    - you bought the HTML version instead of WordPress (no worries, we can fix that)

    - you tried to install the main archive (that contains the theme, docs and demo data files) instead of the WordPress theme archive.

    If you provide wp admin access in a private comment we can install demo data free of charge. This will give you a snapshot of our live demo you can start customizing from

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Luthful replied

    Thank you very much! I tried to install the main archive.

    As a beginner it would be great if there was a video tutorial on how to install and setup pages with Wordpress with this theme. I am trying to build my own website, and its taking more time to find all the documentation- how to setup things. (It's my bad though).

    However, I really liked the design and the easy customization option.

    Strongly Recommend!

  •  1,973
    Support replied

    Not a problem at all, of you need help with demo data install just let us know.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy