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  Public Ticket #3070249
Theme ERROR
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Comments

  • Yameen started the conversation

    Hello,
    I am facing a issue where if i click on a 'who we are' page from navigation menu in theme it doesnot show up the core team members section, on inspecting it shows no html code for that section. but if i open the link directly core team member's section shows up instantly.

    kindly check it.
    going from within theme doesn't show section.
    opening it up directly from link does show up that section.

    if you still didn't understood the problem, ask me, i'll provide video.

  •  1,823
    Support replied

    Hi there,

    I assume is because you are using a third party plugin for team member blocks and you have ajax page transitions enabled.

    Ajax page transitions will load the target page content container within the original page. Since the target page is not loaded normally the <head> and <body> elements will stay the same.

    Since a lot of plugins are using javascript initialisation in the head (or the footer) of the page they don't get called in the target page.

    solutions:

    - you can add 'who we are' page as custom menu link in the menu, this will load the page without ajax. In addition you can disable preloader in customizer -> general settings this will give you a page load similar to ajax

    - or disable ajax entirely in customizer -> general settings

    The alternative is using our shortcodes/blocks that are prepared for ajax page transitions


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Yameen replied

    so i have disabled ajax and links are working fine. but even on enabling ajax the  header logo and nav menu transition (from white color -> black color or black color -> white color) is not working correctly. i have attached pic(header) for refrence.

    it works if i scroll (after-scroll.png) it to white section firrst, then its logo and nav menu start to change color on their respective backgrounds color. this error i am encountring is just in this specific page. 

    i have selected the correct settings(header-settings.png).

    if i am doing something not the right way then kindly enlighten me.

    thankyou.

    Attached files:  header.jpeg
      header-settings.png
      after-scroll.png

  •   Yameen replied privately
  •  1,823
    Support replied

    Hello,

    first of all here

    https://emergen.io/who-we-are

    you have a container that does not have any content, at the very beginning

    https://prnt.sc/DSbt3ZbVSfc1

    second, the page has a dark background  (light content) therefore the white version of the logo is selected

    to change / invert the logo while scrolling over a section  / container you need to add change-header-color CSS class to the container in Additional class names field

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Yameen replied

    I am asking solution for header.

    on first web load, header is black on black background..


    why not header is in white???

    Attached files:  header-settings.png
      header.png

  •  1,823
    Support replied

    The first section is white section with change header color CSS class so the slight autoscroll of the hero header will cause the change of color of the logo/header

    you can disable hero autoscroll in customizer -> portfolio settings

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy