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  Public Ticket #3041383
Navigation and text issues
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  • Catherine Birkelo started the conversation

    I have a small list of issues I'm trying to address with the wordpress version of my munio theme. Also, I know you suggested that I contact the author directly in regard to my questions about the html version of the munio theme, as you only deal with wordpress, and I've paid for support for both versions, but the author has been sporadic at best getting back to me about resolving site glitches, and with my last and final ticket, I've tried to get ahold of them twice and not heard back for over two weeks.

    So question one is, what do you suggest I do to get proper support for my munio html theme questions? And here is a list of my other issues. Thank you in advance for your assistance.

    munio wordpress fixes

    ---------------

    What is the font used for the hero images? I want my blog home page to look like the hero image on my main website url's home page, but the showcase images don't use the hero section, so I'd like to make an image that includes the text inside photoshop, but need to know what the font is.

    ----------------

    https://birkeloart.com/whatnot/the-adventures-of-myrddin/ ; how can I fix the spacing between the hero caption title and subtitle so that the title can be two lines wide and not overlap with the text in the subtitle?

    ----------------

    https://birkeloart.com/whatnot/blazejam-2012/ ; even though this page and the myrddin page are both using the default template, the page navigation section and captions at the bottom of the page are fine on the myrddin page but is not working on the blazejam page.

    -----------------

    https://birkeloart.com/whatnot/feather-bodice/ ; how can I change the size of the featured image on the post page? It looks absurdly huge left as is, and when I change the actual size of the thumb, it simply continues to blow it up to that size and looks progressively blurred because the original picture is smaller...

    -----------------------------------------

    any suggestions for integrating woocommerce well with this theme?

    -----------------------------------------

    munio html fixes

    https://www.birkeloart.com/about-me-throwback-gallery.html ; pictures open properly to full size now, but after opening once, the mouse cursor spins continuously, and I cannot click on any of the menu navigation any longer. It also tells me to hold sometimes, and when I held down the cursor, the old default menu popped up. I found the sidebar menu and removed that code, but it still does all the actions, just without the defunct link structure popping up. Also, when I click the external link to my blog on this page, it opens properly in another tab, but the mouse cursor then stays in a state where it says HOLD next to it, rather than functioning entirely normally.

    ------------------

    https://www.birkeloart.com/about.html ; I used the client testimonials scroll bar function to create a scroller for my theatre production programs. I had to create a special program box code added into the shortcodes.css file, to keep the image from blowing up hugely, but the animation that keeps it one image at a time and scrolling left to right is now broken, and I can't figure out the fix, plus some of the text overlaps the images, even though the images are the same size

    -------------------

    https://www.birkeloart.com/digital-art-and-illustration-portfolio and https://www.birkeloart.com/index.html ; sometimes my data sub-title on my hero image overlaps with the title when it loads, other times it loads fine

    ------------------

    https://birkeloart.com/whatnot ; I needed to create a proper and notable (not just tiny paragraph text) link to my website's blog somewhere in the menu or page structure, but since it won't work with any of the internal project navigation or top menu since it's not in the root folder, I created a hero image on the bottom of my home page with a link going externally to the blog that opens in a new tab. But on the home page, once clicked, the ball mouse tracker keeps spinning when hovering over anything other than the link and the up/down arrows disappear, making the home page non-functional unless reloaded. It only works without issue if I right click, then choose to open the link in a new tab. Luckily, I seem to have created a link structure for the blog on the about page that is functioning, both loading into a new tab and not making the mouse cursor disfunctional on the about page, though I am having trouble with the same link structure on the about-me-throwback-gallery page, which I mentioned above.



  •  1,778
    Support replied

    Hi Catherine, we received your ticket and I will address your WordPress version questions today.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  •  1,778
    Support replied

    Hello Catherine,

    my answers inline, bolded:

    What is the font used for the hero images? I want my blog home page to look like the hero image on my main website url's home page, but the showcase images don't use the hero section, so I'd like to make an image that includes the text inside photoshop, but need to know what the font is.

    If you are referring to the font in the main slider here

    http://clapat.ro/themes/munio-wordpress/

    it is 'Poppins', sans-serif with font size of 80px (title) and 16px (subtitle)

    ----------------

    https://birkeloart.com/whatnot/the-adventures-of-myrddin/ ; how can I fix the spacing between the hero caption title and subtitle so that the title can be two lines wide and not overlap with the text in the subtitle?

    This is what I see on my desktop - no overlapping.

    https://prnt.sc/kBA32LfJUbdX

    If you can send a screenshot so I can see what is the problem?

    ----------------

    https://birkeloart.com/whatnot/blazejam-2012/ ; even though this page and the myrddin page are both using the default template, the page navigation section and captions at the bottom of the page are fine on the myrddin page but is not working on the blazejam page.

    Looks like you have not filled the next page in navigation fields? in page options

    If you still have problems plz send us wp admin access so we can check what's wrong

    -----------------

    https://birkeloart.com/whatnot/feather-bodice/ ; how can I change the size of the featured image on the post page? It looks absurdly huge left as is, and when I change the actual size of the thumb, it simply continues to blow it up to that size and looks progressively blurred because the original picture is smaller...

    The problem is that the post image is 100% width and height auto so it will try to cover the whole container's width and the height will preserve the 0riginal aspect ratio. 

    Try to reduce the width and the an add a left margin to center it, for example:

    .post-image {
        width: 30%;
        margin-left: 35%;
    }

    in customizer -> additional CSS

    -----------------------------------------

    any suggestions for integrating woocommerce well with this theme?

    We have not tested or integrated the theme with woocommerce I think it should work fine if you have ajax page transitions disabled (which you do)

    -----------------------------------------

    Regarding the HTML template comments:

    Plz contact the author directly regarding the HTML template you bought.

    https://themeforest.net/user/clapat

    This support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates. You may get a faster answer if you post your question to the template's comments dashboard.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Catherine Birkelo replied

    Hi,


    Thank you for your feedback. I posted in the theme's comment thread for the html version per your suggestion. Hopefully they actually reply this time. It's been very sporadic.


    I added Poppins to my Photoshop fonts after doing a google search for it, and it's strangely not the same. I couldn't actually find a specific option for Poppins sans-serif, though. There were a whole bunch of variations in the font family from italic to extra bold etc, but nothing that exactly matched.


    I attached a screenshot of what I see with the overlapping at https://birkeloart.com/whatnot/the-adventures-of-myrddin...


    I'm a numb-nut, and you're right about the page navigation. My brain started to melt after adding about a billion images and tweaking code etc. to the main website.


    The custom css code worked like a charm. Much better size options for the post images now, thank you.


    I am experiencing a couple of glitches with my attempt to install woocommerce. Firstly, it won't let me update to the latest version without breaking the site, so I have to use a previous version, it seems. And secondly, there's a category when adding products, where I'm supposed to be able to add product images that is completely missing somehow, so nothing has a main image.


    As I'm continuing, I have a small list of added issues, as well.


    https://birkeloart.com/whatnot/works-in-progress/ ; when I click on an image in this gallery, it opens up huge, gives me no way to get back out of the enlarged gallery, and when I click next, the mouse cursor simply spins and does nothing and goes nowhere, and I can no longer click on the menu links. The only way to get out of it is to hit the back button with the browser controls.


    In the mobile version, when I open the works in progress gallery, there's a button that says "filters" and I can't figure out what that's about? And then, when I open an image, nothing pops up.

    Also in mobile, the gallery images open large and then there's no place to go, and part of the menu, birkeloart main, won't unfold open.


    Then the special projects and works in progress links within the menu won't go anywhere when it's the hamburgered version, when I try and click on them.

    I really appreciate your help.

    Thank you.

    Attached files:  screenshot.jpg

  •  1,778
    Support replied

    H Catherine,

    So when I go to the portfolio page

    https://birkeloart.com/whatnot/works-in-progress/

    and I click on one of the items I go to the portfolio page, after the preloader - it does not get stuck and the menu links are fine afterwards


    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Catherine Birkelo replied

    It is still doing that to me in both Firefox and Chrome. The initial image loads fine, and the menu links work until I hit next. After I hit next, the mouse spins, and the menus no longer work, and I'm stuck on that second image.

  •  1,778
    Support replied

    Hi Catherine,

    ok, I see what you mean. Is it possible to provide wp admin access so we can have a look?

    If you cannot, do you have a plugin called Page Links To ?

    Can you disable it at least temporarily and the see if the Next link is working?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Catherine Birkelo replied

    I do have that plugin. I deactivated it, and the next button worked for a few of the images, but not for others. Where do I privately send you wp admin access?

  •  1,778
    Support replied

    Hello Catherine,

    if you can send the wp admin credentials in a private comment?

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy

  • Catherine Birkelo replied

    Done

  •  1,778
    Support replied

    Hello,

    We received you private ticket, and we are investigating. We will use you private ticket to communicate regarding this matter, closing the current thread.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy